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Warning: Refunding to a different credit card.

A few months ago we had a guest book from the UK. The booking was a good one: 7 days. They wanted me to take the payment in full which I did. A few days later they requested a full refund (minus our fee) as their trip had been postponed. They also told me that their credit card had been stolen and that the money needed to be refunded to a different account. Because it was a large sum of money I visited our local bank.

This is a 'trick' to steal or launder money from one account to another. The bank told me to refund the money (in full) to the original account - or I would have to refund it twice.

Basically the moral to this story is to NEVER refund to a different account, only to the one that made the booking. 

4 Replies

8
Leandri Klopper

Hi Jonathan,

Thanks for the warning!

A few weeks ago I saw another post where the partner asked about the same thing and I'm glad my advise was in correspondence to what you're saying. It's a nice trick actually, very smart. Steal someone's card and make a booking somewhere, then ask for a refund into your own account. Granted then you can be traced to your account and be caught. Still, none of us would want the paper work so the best is to always refund back into the original account.

What do you think about just moving the booking? I sometimes suggest to my clients to rather move the dates of the booking instead of refunding them. Do you think if it's a scam you will ever hear from them again?

Keep well!

1 year ago
2
mrw

In fact if the reservation is due, you need to refund NO account !

5 years ago, BDC asked us to refund a non refundable Booking which was cancelled. We did proceed !

We received a extremely BAD review on TripAdvisor and the guest tried to make an opposition with his bank about the credit card he did provide. He could get a second refund.

Accomodaition is AMAZING, Booking is KING !

1 year ago
2
Jonathan

Leandri (not sure how to reply directly to your comment). From what our bank advised, the original booking was most likely from a stolen card. No matter how much we want to keep the booking, we have to return the money or we are part of the problem.

I normally refund 100% no matter what and when the cancellation occurs - this adds money to my bank, my Karma bank.

Love & Peace,
Jonathan.

1 year ago
8
Leandri Klopper

Hi Jonathan,

Thanks that does help. Haha yes the Karma bank is an important one!

Best wishes!

1 year ago