We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



We can not process virtual cards because we use Izettle

Hi There,

I have a guest arriving tomorrow and would like to use a credit card instead of a virtual card because we use a pos call Izettle that can only be used with a credit card and can't be manually punched in. Has the customer been charged yet? Can someone help be with this as there is no way to process their details manually.


Kind regards,




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