We changed our pms - question about payment


we are about to change our pms to icnea. I understood that booking.com is charging the rental price from the clients, but need 100% clarity about this, in order to adjust our payment reminder settings and avoid that our guests are charged twice, once by booking and then by our agency.

I also would like to know whether it is possible to change the payment configuration so that we can charge our guests on their virtual credit cards. 

I would appreciate very much to speak to one of your staff members personally instead of receiving an automated email reply.

Many thanks

Karin Joanidopoulos


This is the partner forum so we are unable to help with this.  You can contact the booking.com help team using the Inbox icon on extranet.