We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



We changed our pms - question about payment


we are about to change our pms to icnea. I understood that booking.com is charging the rental price from the clients, but need 100% clarity about this, in order to adjust our payment reminder settings and avoid that our guests are charged twice, once by booking and then by our agency.

I also would like to know whether it is possible to change the payment configuration so that we can charge our guests on their virtual credit cards. 

I would appreciate very much to speak to one of your staff members personally instead of receiving an automated email reply.

Many thanks

Karin Joanidopoulos

1 Replies


This is the partner forum so we are unable to help with this.  You can contact the booking.com help team using the Inbox icon on extranet.

5 months ago