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what about risk free

hello, i had a reservation on the 20th of december 2019 , for the days 16th to 19th of January, im into the risk free program and they cancel it on the 24 or 25, now the reservation says LOOKING FOR A REPLACEMENT GUEST, what if they can't find anyone? they will pay me anyway at the same dates they do the payout?

4 Replies


That seems to be the general idea, but there also seem to be some holes in the scheme from our perspective.  Make sure you leave the dates available.  There is a discussion within this Guest payments & finance area of the forum where booking.com try and explain but partners come across problems.  Have a read of it.

10 months ago
M Adamopoulou

When I had a Risk free reservation and guest canceled last minute I was paid by BDC a few days later as scheduled.

Wish you luck.

10 months ago
Craigdarroch H…

My scenario : i offer a non-refundable rate -  they get a discount , i get cash flow.  Simple!

I've just got a non refundable risk free booking!

With risk free they get a discount for a non-refundable  booking which they get refunded and i don't get the cash flow. 

Seems a situation i just lose from. If they want a refundable rate they can get one!

What's the point in having a non-refundable rate?


do booking.com keep the first guests money hope that the room resells at which point they get to keep the first lot of money?

10 months ago