We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

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1

what about risk free

hello, i had a reservation on the 20th of december 2019 , for the days 16th to 19th of January, im into the risk free program and they cancel it on the 24 or 25, now the reservation says LOOKING FOR A REPLACEMENT GUEST, what if they can't find anyone? they will pay me anyway at the same dates they do the payout?

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4 Replies
67 Views

9
Sharonpowney

That seems to be the general idea, but there also seem to be some holes in the scheme from our perspective.  Make sure you leave the dates available.  There is a discussion within this Guest payments & finance area of the forum where booking.com try and explain but partners come across problems.  Have a read of it.

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10 months ago
10
M Adamopoulou

When I had a Risk free reservation and guest canceled last minute I was paid by BDC a few days later as scheduled.

Wish you luck.

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10 months ago
1
Craigdarroch H…

My scenario : i offer a non-refundable rate -  they get a discount , i get cash flow.  Simple!

I've just got a non refundable risk free booking!

With risk free they get a discount for a non-refundable  booking which they get refunded and i don't get the cash flow. 

Seems a situation i just lose from. If they want a refundable rate they can get one!

What's the point in having a non-refundable rate?

Or

do booking.com keep the first guests money hope that the room resells at which point they get to keep the first lot of money?

10 months ago