Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


What do you do if a guest books and pays for 1 guest but 2 turn?

 We have had a booking for 1 guest with single occupancy discount but 2 turn up - what do I do?

Derek Rule

I would either charge them the additional amount of the difference between the single discounted rate and the two person rate.  I assume that you have a booking slip from that says "one adult".  If they don't like it, they know where the door is.  We are here to run a business, not to cater for chancers.