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What do you do if a guest books and pays for 1 guest but 2 turn?

 We have had a booking for 1 guest with single occupancy discount but 2 turn up - what do I do?


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Derek Rule 1 year ago

I would either charge them the additional amount of the difference between the single discounted rate and the two person rate.  I assume that you have a booking slip from booking.com that says "one adult".  If they don't like it, they know where the door is.  We are here to run a business, not to cater for chancers.