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What kind of card I have to use for to receive the payment in booking.com??

Hi I need help, I have been a member of Booking.com for more than one month, but it is very difficult to resolve the payment method.

I'm living in Canada and owner of the Havana, Cuba house, I want to receive my money here (Canada) even if  my property is in Cuba. I am a legal resident of Canada & married to a Canadian citizen.

What kind of card do Canadian owners normally use for Bookings payment??

20 Replies

7
Thuild - Your …

Dear Nora,

A few things to clarify:

1. Does BDC accept payments on your behalf in Cuba? (from what I know they don't, I might be wrong)

2. When BDC does accept the payment, they will send you the Virtual Card information, which you will need to charge on your POS (if it has the capability) or on a payment processing portal. You can have the portal set up virtually, so the money is not linked to being neither in Canada or Cuba.

Best regards,

Zsolt - www.thuild.com

1 year ago
2
Noraesquivel515

I'm living in Canada I need to know what virtual card or other accept booking.com for to receive my payment.

Thank you for your help, Nora Esquivel

1 year ago
7
Thuild - Your …

Dear Nora,

You need to first ask them to open the card payment option for your commission invoices. After which, you can pay it online with any credit/debit card.

Good luck,
Zsolt - www.thuild.com

1 year ago
2
Noraesquivel515

Yes you are correct but, I give my debit card from my bank here in Canada Canadian Imperial Bank of Commerce (CIBC) in USD to my Financial asistence in Booking.com and they said, that it's no possible, they suggest me, I have to open one account in "Smile Wallet" card, I wrote to there, but they want to charge me 35.00 USD for each transaction and 3% its very expensive for me .. What I can do?? I'm in this situation around one month ago... I receive guest but NO MONEY !! I need help!!

1 year ago
7
Thuild - Your …

Dear Nora,

You're talking about 2 different things here.

So let's clarify.

1. Did you have a booking and the guest hasn't paid?

2. Did you have a BDC collect booking and you cannot process the Virtual Card from BDC?

3. Are you trying to pay your BDC commission invoice?

Cause you're mixing things up in your post and I just simply cannot wrap my head around what's the issue.

Cheers,

Zsolt - www.thuild.com

1 year ago
2
Noraesquivel515

Hi, thank you for your help it's very kind of you.

I have one problem the Financial asistence in booking.com don't accept my debit card in CIBC because I'm from Cuba.

I'm from Cuba but I have permanent resident in Canada and from here I drive all my business in Cuba, I want receive my money here in Canada because I know in Cuba all is complecate.

For other hands, my bank here CIBC said to me that I have possibilities to receive whatever money from whatever part of the world.

Now what can I do for to receive the money in Canada?? If the Financial assistance, who pay attention to my business don't accept it, and suggest me open an account in the Smile Wallet system.

Thank you, I should be very grateful if you help me,

Nora Esquivel

Casa Casa Colonial La Terraza, La Habana, Cuba

1 year ago
7
Thuild - Your …

Dear Nora,

So you need a payment processing system for guest payments.
You can use Stripe. That one works well.

It's funny why they don't accept your bank account. I have an account from a different country and nobody had problems with it.

However, BDC paid bookings get transferred to you via virtual cards, so you just process them on your POS or online payment gateway.

Best method is to use the gateway to process all incoming and outgoing payments.

Hope it helps,
Zsolt - www.thuild.com

1 year ago
2
Noraesquivel515

Hi good morning, how are you?? I opened an account in Stripe all look pretty well but I need to get the money in my bank . Again Im looking for open a personal account in Monex Group What do you think about it??

Excuse me for all things things but Im really new in booking system.

Good day, Nora

1 year ago
7
Thuild - Your …

Dear Nora,

In Stripe as in any other platform you can transfer the money to any bank account. They should also give you a card which is linked to your online account, therefore you can use that card to spend the money.

I don't know anything about Monex Group. No such thing around here.

These questions should be asked to the bank, online one or not. I can only give you as much information as I know, but I do not use these companies.

Cheers,

Zsolt - www.thuild.com

1 year ago
1
Casachavelayovidiojr

Hi! I just susbscribed booking.com and I have the same problem. I have some reservations but I can't receive payments from the virtual card. I don't understand why is so complicated! I live in United States and I have a bank account here, but my bussiness is in Cuba. Why I can not receive a simple transference from booking to my account in Bank of America in United States?

1 year ago
7
Thuild - Your …

Hello,

I have received such a booking yesterday. It will have this section attached to it:

So you can process it anywhere on a POS device or online with a MO/TO method.

Wish you all the best,

Zsolt - www.thuild.com

1 year ago
2
Noraesquivel515

Hi , Casachavelayovidiojr , I had had big problems with my BDC.

The first thing is the bank account is no in of, you have to have another platform, between you bank and BDC, in my case, I'm now in the way thru www.Stripe.com its a Canedian Company, its easy, search for it and inscribe in the first , no in the web have a Canadian flag and put the house name in English, then the address you have there.

The second thing is the opportunities, I have the pick up service and the charge for service, but from the begin, I thought, that is was already pay for the guest and I loss a lot of money in it. Now all is clear, this quantity that appear down is the rooms payment plus the pick up service and the charge for service, all together but in reality, the guest pay only the room and BDC and get the commision for it.

I have to said Thank you very much to my assistance for the bank was Zsolt.

I hope you will resolve with this. I'm still waiting for BDC for the programmation between BDC and Strippe, but I hope all will be resolve in the next days. Many people around the world have properties in other countries, so this problem we have, have to be resolve like theirs.

Good Luck!!

Nora -www.casalaterraza.com

1 year ago
7
Thuild - Your …

Dear Nora,

Happy to hear that. Hopefully everything will sort itself out.

If you want more assistance or to solve complex issues, I am also doing hotelier consulting, everything that relates to all business, expect food&beverages.

Drop me an e-mail anytime at: info.thuild@gmail.com

Cheers,

Zsolt - www.thuild.com

1 year ago
1
Patrick L Harvey

Basically impossible to make Stripe happy. Deleted my property from this horrible site.

10 months ago
1
Carlos
  • Estimados hace 4 años comenzamos con https://www.sinbad.travel apoyando a los anfitriones para cobrar tarjetas virtuales de Booking . Lamentamos la situación que tuvieron pasar con Smile Wallet. Espero se resuelva. Cuando gusten estamos a su disposición y si necesita consejos de cómo subir su alojamiento en Booking les dejo el enlace. Abrazo y fuerza

3 months ago
7
Thuild - Your …

Watch out for the Carlos method because I smell a scam from miles away.

Why would they have no contact method and contracting for card processing, but only a form where you enter the card details?

Don't fall for this, people!

3 months ago
7
Thuild - Your …

Showing a screenshot of an email is not proof.
You have deviated from answering the big question:
Why would anyone put live card details into your website without them having a contractual agreement with you?

That's false security what you're preaching.

Sorry, but that's how I see it and I strongly believe something is fishy.

3 months ago
1
Sucasaencuba

Hello, I am a US green card holder, with US bank accounts, and a property in Cuba. I am trying to charge several Booking virtual credit cards. I already tried Stripe, and the cards were rejected even with the help of the customer agents. I read from Thuild - Your world of creation (franchise) that a POS device or online with a MO/TO method. Can somebody help me telling me which POS device or online with a MO/TO I could use? What website do I do it online, or when do I get the appropriate POS in the US?

3 months ago