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Pinned

What you need to know about Risk-free Reservations

Hi everyone,

I'm the Product Marketing Manager here at Booking.com for the Risk-free Reservations program. We noticed a lot of conversations in the Community on the topic! So we gathered the top three most asked questions to answer here, in order to provide more clarity. We want to enable you to make the most of this program. 

How can you make sure that the payment is guaranteed?

In the event of a cancellation, Risk-free Reservations provides you with a full, risk-free experience if you allow us to resell the cancelled room nights. To do so we need continued availability for the corresponding rooms and a compelling price. This is the commitment we ask from your side to guarantee the payment.

Receiving your Risk-free Reservations, what is the process, timing and amount you can expect to get paid?

Process:

The majority of guests that book flexible policies don’t actually end up cancelling, so in most cases you’ll be able to handle payment as normal, charging the guest once they are liable according to the policy terms. 

If the guest cancels outside the free-cancellation window and their means of payment is invalid, you mark this in the system as per usual and we’ll search for a replacement booking. If we are unable to find a new guest for those reservations we’ll still pay you for the room nights according to the payment solution you have signed up for. 

If a guest doesn’t show up on the day of arrival and again has not provided valid payment details, we will pay you straight-away as there is no time to find a new guest. 

Booking.com will only pay out for the room nights we were unable to find a replacement for and when the guest who cancelled is liable but fails to provide a valid means of payment. 

Timing:

 If we fail to replace the full reservation we’ll pay for the loss on the day of check-in.

Amount:

We will pay you the amount that was expected from the unfilled room nights in the original booking.

What are the benefits of Risk-free Reservations?

One of the top selling points for Booking.com guests is having the option of free cancellation. With Risk-free Reservations you’ll be able to attract those guests by adding more flexibility to your existing cancellations policies, with the guarantee of a risk-free experience. Adding more flexibility will boost your conversion and help you secure bookings quicker.

How can you join Risk-free Reservations? 

To join Risk-free Reservations you need to be a part of Payments by Booking.com. We use this solution to ensure your payment. If you have ticked all the criteria we will enroll you for this feature and confirm via an Extranet inbox message and/or an additional email. You can also enable/disable it here if you’ve not been automatically enrolled or your business strategy changes.

For more answers to frequently asked questions visit our FAQ Help article

We'd love to hear your feedback in the comments below. 

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64 Replies

7
fluff

Thanks for the clarification on this feature.

With regards to "and a compelling price" what is the minimum compulsion we need to offer?

This could be a usable feature to soften the no-refund-only policy we have had to employ due to rampant cancellations and no-shows in the past.

BUT

Is it possible to have this made more flexible i.e. we don't wish to be part of the Payments  by BDC scheme, with payments being as late as 6 weeks after check out a small business finds this a cash-flow problem.

I guess this would require a Payments by BDC solely for this setting/rate, on the immediate basis as quoted.

If that is possible we would use it.

+2
4 months ago
1
Bert - PMM Ris…

Thanks for your comment fluff.

By "Compelling price" I mean that for the same price you get extended features.

Regarding your suggestion, it's something we will think about, thanks for your feedback.

4 months ago
8
pibomarco

Till what time (on the arrival date) we must keep the room available for Booking.com to find a replacement? 

+2
4 months ago
1
Bert - PMM Ris…

Hi pibomarco, thanks for your question.

B.com would look for a replacement until the guest check-in date and pay out to the partner otherwise. In the meantime, partners can remove the inventory. However, by doing that would make it not liable for replacement.

4 months ago
8
pibomarco

Meaning that on the check-in date we can close the availabilty at anytime and the payout to the partner will be issued (if replacment was not found before the check-in date)?

4 months ago
1
Bert - PMM Ris…

Hi pibomarco,

We will check for a reallocation until 2pm (hotel time) and then payout if we are unable to find one. That means that ideally you can't close the availability until 2pm hotel time for that day check-in.

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4 months ago
7
Bandara Hotels…

Bert - PMM Risk Free Reservations  Thank you for your clarify and the Risk Free program is very good concept. And this make Booking.com be unique than other agent.

But the problem we have that cause deactivate this program is about room availability. When the hotel sold out the room type that guest booked. Booking.com cannot find the replacement booking for us as we already close the room. And hotel cannot earn money from that Risk free booking once they cancelled.

 

We understand that you need the hotel to keep open room for sell so you can find replacement booking for us, but if the hotel is really full, how can we keep room open.

 

My suggestion is If we can setup separate Guarantee Allotment for Risk free booking, I think this will help. So the hotel will know exactly how many booking under this program for make us control allotment easier. And make sure that all room will be sold and earn money. And hotel can still close sell the room (standard allotment) once they need.

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4 months ago
1
Hotel Everest

Good Evening,

I had a problem with the Risk Free Reservation.Please explain

There was a risk free booking for one night check-in on the 24/09/2019 and the guest had cancelled the booking many days back. Booking.com was looking for another guest but did not find any. On the day of the check-in booking.com at 14:00 hrs sent me a cancellation mail and I could charge the virtual card for this reservation.So now since the reservation was cancelled I had this room available for sale and so I opened my availability for that only one room which I had. Later on that day in a few hour I received 2 normal reservation from booking.com. So now Ii was over booked. How was this possible.Why was there 2 room available for sale if I had just undated one room for sale?

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3 months ago
8
pibomarco

I think that the problem is, because you opened availabilty. You are allowed to close the availabilty after 14pm for canceled risk free bookings. I guess booking.com can still accept bookings during the check-in hours and search for a "replacment" if you haven't closed availabilty. 

3 months ago
7
Bandara Hotels…

Yes this is one of the weak point of this program, which cannot close sell and it will cause overbooking.

3 months ago
1
罗重

我是罗重,有人冒充我的身份,我的电话***.请联系我

-2
2 months ago
7
Bandara Hotels…

Please write in English so every can understand and help you. Thank you.

2 months ago
6
Isle of Wight …

I had a booking marked as Risk Free - the guest cancelled 15 minutes later. The amount shown then changed to £0. I understood that as it was Risk Free, we would still get paid. But then the dates for that booking came and went, and then I noticed that the booking had been marked to show that we had given permission for cancellation fees to be waived - we certainly did not do that.

So beware .... a guarantee from Booking.com is not necessarily a guarantee ....

 

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1 month ago
2
The Boat Yard

I'm having a nightmare with booking. Com, involving,, 4 cancelled risk free bookings,, over Christmas that ad up too a thousand pounds or more.. When booking. Com, resell  and then the guest cancels again there system doesn't seam to recognise this,, and states too be paid I must keep dates open, I haven't closed any dates,, booking. Com is the only ones closing dates,,  the payments are far more risk free,, when I deel with the money,,like with my other properties,, I have a strict cancellation policy,, booking. Com risk free, is a con as far as I'm concerned,, Janice, owner of smugglers rest,, Northam devon 

26 days ago
2
Brixtony1

Hi

 

If you have  a grace period for canellations (within 24hrs for example) after they are made then this I think  overrides the risk free element of the booking and is displayed that you gave permission to cancel the fees(as this is the policy you have set).

1 month ago
B.
Sergei - Commu…

Thanks for your question Isle of Wight VacationsBrixtony1's answer is correct. When you allow a grace period after a cancellation, (e.g. 24 hours free cancellations for any booking happening at your property) risk-free does not apply up until the period of the grace period has ended. Just like Brixtony1 is stating in the comment above, ‘this is overwriting the policy’ since you do give a free cancellation option yourself. If the customers cancellation happens after the grace period, we would apply all rules for a Risk-Free reservation.

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1 month ago
9
M Adamopoulou

Thanks Sergei for your above comment giving us more definitions about Risk free reservations.

My last risk free reservation was canceled 4 days before arrival....

BDC informed me that I would be paid but it will take a little longer...

In my finance tab I have a notice that payment is issued on Nov. 12th....so I guess my bank account will be credited in a short while..

Wish you all a wonderful weekend!!!

 

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1 month ago
5
Sharonpowney

I had a cancelled reservation recently and as I am on risk free reservations I expected to be paid.  Having read the thread here I realised I would be short a day as I need advanced notice for a new booking, but that seemed fair.  But NO payment.  Having emailed the finance team this is what they said "We do not apply risk free for all of the bookings, but launch it randomly.  Unfortunately this reservation is not one of them."  Struggling to come up with a polite response so thought I would post here and try and get a response from Bert as the expert.  There is nothing in the information above that says anything like this.  Why am I in a scheme that I have no control over it being applied "randomly"!!

1 month ago
2
Brixtony1

Hi All

We are having issues with how risk free bookings are displayed on the listings. 

They show this. "

FREE cancellation before 17 Jan 2020 

NO PREPAYMENT NEEDED - pay at the property"

This does not suit us as we offer self service check-in and our guests love the flexibility. Can it not just say 

NO PREPAYMENT NEEDED - pay on arrival day 

 

We can then debit the card on arrival day as usual?

 

1 month ago
6
Isle of Wight …

Not sure why you would want to do this - your property will get loads of bookings, the calendar will be blocked, and guests won't show up and you won't earn any money .... this is a well known problem with Booking.com and not taking payment at the time of booking .....

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1 month ago
9
M Adamopoulou

Dear Partner, I think you have to change your Policies to very flexible.

Hope this helps.

 

1 month ago
2
Brixtony1

Thanks

 

That doesn't change how risk free bookings are displayed to guests. It still says "pay at the property"

1 month ago
B.
Community Admin

Hi Brixtony1  ! Thanks for posting in the Community! 

The "Pay at the property" message appears not only in case of Risk-free reservations, but in any case where offered free cancellation with no prepayment and payments are handled directly by you. 

You still can debit the guests credit card upon arrival, if it suits both you and the guest. 

Good luck!

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1 month ago
7
Barry Reilly

Hi Please finish/update your profile to include link to your property so we can see it.

 

Do you have Payments by Booking.com enabled?

 

Check under Finance> Getting Paid Then under that heading you should see this is it is enabled.

get paid by bdc

+2
1 month ago
2
The Flying Pen…

I have a scenario that no one at the call centre could clarify. I spent 90 mins on the phone to various agents this afternoon.

 

Background: I am based in South Africa. Legislation precludes me from processing guest cards myself. I have to request that the guest makes the payment themselves and I have to send them a card payment link. My current payment policy is 100% payment on booking in the 30 days prior to arrival. ie if the guest doesn't pay on booking, I can cancel at 24 hours after booking and then I usually find a replacement booking.

 

Here are the risk free reservation scenarios for clarification by booking.com: 

Scenario 1:

Guest books, doesn't pay due to the flexible cancellation policy. Free cancellation period expires 4 days prior to check in. I request the guest to make payment. Card payment fails. I wait 24 hours and cancel the booking. It is highly unlikely at short notice that I will find a replacement guest. If booking.com doesn't cover this scenario then I've just blocked off a room for a long period of time for a booking that results in nothing. Given the number of card payment failures in South Africa, this is a significantly more common scenario than a cancellation. 

Will booking.com cover this or am I out of pocket?

Scenario 2:

Guest books, doesn't pay due to the flexible cancellation policy. Guest decides they don't want the room. They don't bother to cancel. Free cancellation period expires 4 days prior to check in. I request the guest to make payment. They ignore me and are a no-show.

Will booking.com cover this or am I out of pocket?

If Scenario 1 and 2 result in me being out of pocket, then this is not risk free at all, as there are as many more cases in my experience where guests just don't bother to advise that they are not coming or where payment fails, as cases where they actually cancel. 

I have opted out of this because I am not sure of booking.com's policy in these cases. If I will be out of pocket, then this is a program that not only not work for me, but will actually cause my revenue to drop. I hope that isn't the case as the idea behind the program is quite good. 

27 days ago
7
Barry Reilly

Simple solution is let BdC take the prepayment on a non Refundable rate, with cancellation only allowed in first 24 hours.

 

Enable payments by BdC

27 days ago
2
The Flying Pen…

Hi Barry, I would hope that is what they do, since that is how my policies are configured, however it isn't explicitly stated anywhere that I can see for these risk free reservations, that they are actually indeed doing this, and no one is willing to confirm anything at the call centre. My understanding, after some comms with the guest is that nothing has been collected/authorised/held from her credit card. And when I pressed the multiple agents (I phoned the call centre about 4 times today) to ask them to explain/confirm/clarify the scenarios I outlined above, absolutely none of them seemed to grasp the nuances of my concerns whatsoever and couldn't help me clarify the points above at all in the slightest. So I'm at a loss. Unless they can offer the solution you suggest and are willing to state that in writing up front, I can't make use of this program of theirs.

27 days ago
7
Barry Reilly

Hi

So these are two things with part 1 is switch to non Refundable rates today, decide when or if you allow cancellation and enable payments by BdC.

 

Part2

Risk Free

All this is, an algorithm that sees our offering with non Refundable enabled, and offers an independent risk free offer to the guest to have the option to cancel. The beauty of this is, when guest cancels, BdC system then finds guests searching for some or overlapping dates,  offers them the listing.

 

Now let's say that 2nd guest only chooses 2 of the original dates, they then prepay for those 2 nights and BdC pay you the 3rd.

 

Another is when no alternative guest is found, BdC will then pay you for the original booking cost.

 

It's a win-win. I do it.

 

+1
27 days ago
2
The Flying Pen…

Hi Barry,

I really appreciate you taking the time to help me here. I'm not sure if I'm being thick or what but I'm not convinced that I understand this correctly.

Let's say I have a non refundable rate + risk free reservations + payment by BdC. The guest then books. What happens at that point (on booking)? Does BdC take the money from the guest or not? Meaning that (1) if the guest cancels, then BdC returns the guest money and further guarantees the booking? And (2) if the guest doesn't cancel then no scenario exists after the free cancellation period where a guest would still need to pay?

+1
27 days ago
2
The Boat Yard

Basically, I think booking. Com, collects there payments and holds the money til they cancel, and that earns booking. Com a hefty amount in interest with millions paid like this often six months in advance,, and thats why they, can offer as an insentive to cover the cancellation s,, but,, be careful,, because,, when you deel with payment it's in your pocket and guaranteed,, bdc,, arnt always rely able,, with risk free,, iv found,,, asbestos iv been waiting now, for 12 days,,,, were booking. Com, have re sold the days with risk free, they have then been cancelled a second time,,, and now it says, restore availability, if you want booking. Com to continue to sell these nights..  So there is a flaw in the system 

 

24 days ago
7
Barry Reilly

The literally answer is you get paid by BdC for both.

The rest you dont even need to think or consider, its literally that literal.

 

 

+1
27 days ago
2
The Flying Pen…

Thanks for that information. Have you experienced any scenario ever at your establishment where the guest still needed to pay after the free cancellation period ended? The message on my booking sheet says "after the free cancellation period, it is up to the establishment to get the money from the guest" (or similar, I'm paraphrasing). Yet I only have non-refundable policies on my system and I also have payment by BdC enabled. This is why I'm confused and concerned. 

27 days ago
7
Barry Reilly

No that's literally impossible, cant happen.

But only, only if you enable payments by Booking.com, that force prepayment.

I.e. BdC force the guest to prepay, then pay out to you after checkout by bank transfer with in 2 to 10 days. Or 15th of the month if not every 9 days.

I usually do the 9 days then 48 hours later receive the funds.

 

27 days ago
2
The Flying Pen…

Ah OK I understand. I think where I am getting confused, is that I don't seem to be able to find the option for BdC to do the payments. I have not found the "Payments by BdC" option (as per your screenshot above) on any menu item in the extranet. I do have virtual card payments enabled, but it appears guests can choose to either use virtual cards or their own credit card and the payment is made through the payment gateway I use, which is linked with my channel manager. There isn't a menu option where I can select for BdC to handle the entire payment for each and every booking. 

27 days ago
7
Barry Reilly

It's under finance menu - Get Paid, I think.

 

27 days ago
9
M Adamopoulou

Dear Partner,

I agree with Barry...

”The literally answer is you get paid by BdC for both.”

Last October I had a reservation non-refundable which was upgraded automatically to flexible reservation giving the guest the possibility to cancel 4 days before arrival. This because I have joined Non-risk reservations a year ago.

Reservation was canceled 4 days before arrival...

Next month my account was credited with the total amount of reservation.  Of course BDC facilitates my Payments.

You have to be eligible to join Payments by booking.com.  You can call your local BDC office and ask them if  BDC can facilitate payments for you.

Best wishes.

27 days ago
2
The Flying Pen…

The payments by BdC isn't available on my menu system. A brief search online indicates that this option isn't available everywhere yet. @M Adamopoulou: I understand the concept of being paid out if a guest CANCELS. This is not my concern. My concern is if a guest does NOT cancel and then the payment fails in the short window of time during the 4 days preceding their arrival. Guest payments fail a lot in South Africa. Imagine a guest books my most expensive apartment for 3 weeks over peak season (ie when I would make my most revenue). It is a no risk reservation. They do not cancel. 4 days before arrival, the free cancellation period expires, I then try and charge the guest and their payment fails. Then what? I am about 100% sure booking.com will tell me "Oh, you are allowed to then cancel this booking after 24 hours of the guest not updating their card details. Please mark the card as invalid on the extranet". This is completely and utterly useless as I am then out of pocket for a massive booking with almost no time to find a replacement, which will then be my problem. It is that gap between the cancellation period expiry and arrival that is the problem. It means that a guest can effectively not pay, something I will only discover very close to arrival date, walk away and I am out of pocket. The way I have been operating thus far is to collect all payments well in advance of arrival date, so that if a guest doesn't pay, I have ample time to cancel and find a replacement. That option seems to be unavailable with risk free reservations. 

+1
27 days ago
8
pibomarco

If you are charging virtual cards I assume you activated "Online Payments by Booking.com"? Those are basicly guaranteed bookings and payments should not fail.

 

How virtual credit cards differ from regular credit cards

  • Virtual cards involve guaranteed payouts from Booking.com and don’t need to be pre-authorised or validated.
  • Virtual cards have an activation date tied to the reservation policy. Always make sure the card is active before you charge it.
  • If you get an error when trying to charge a virtual card, wait 30 minutes and go back to the 'Reservation details' page for information on what went wrong.
+1
26 days ago
9
M Adamopoulou

Sorry if I was misunderstood...theguestdidn’ cancel ...his credit card was had not there was an issue billing your debit/credit card...

26 days ago
2
The Flying Pen…

Hi PiboMarco,

You're touching on a point that I was trying to get answers for from the call centre yesterday and no one could definitively help/advise.

 

I currently have my first risk free reservation which is still in the free cancellation period. I saw that BdC created a virtual card when this booking was made.

 

Questions relating to NON CANCELLING guests whose payment I can now only collect in the 4 days leading up to arrival (ie after the free cancellation period lapses):

 

(1) Is the virtual card created by BdC on booking, purely and only to cover a cancellation scenario?  Or is it also intended for use to effect guest payment after the free cancellation period lapses?

 

(2)  If the virtual card is only to handle a cancellation payout in the risk free reservation program, then I assume I must obviously still deal with the guest directly for payment after the free cancellation period, using the guest's OWN card / other means. I need this point confirmed either way. BdC was not able to confirm this in the 90 mins I spent on the phone to them yesterday.

 

From the vague/unclear information on the booking itself, it would appear that after the cancellation period expires, the guest payment will have to be effected between me and the guest directly and not with the virtual card BdC created. But again, I am not sure because no one could clarify this definitively at the call centre, and the FAQ/risk free reservation info doesn't make this clear.

 

If I cannot use the BdC virtual card to effect guest payment, (and must get payment directly from the guest) and then the guest doesn't pay or their payment fails, then I am stuck without payment, right before arrival date. I will have no time to make an alternative arrangement.

 

BdC risk free reservation does not seem to offer guarantees under these circumstances (guest non payment 0 to 4 days before arrival). As such I have to therefore assume the usual applies: I have the right as the establishment, to cancel the booking as per my ordinary cancellation policies.

 

In this situation I will be 100% out of pocket (no deposit/no payment/nothing). This is not a risk free scenario for me at all. It would be a particularly awful scenario if it happened for a booking of 3 weeks in my highest revenue generating room at peak season. Payment failure is my most common problem by far, it is far far more frequent than guest cancellation.

 

BdC has not been able to clarify whether they will cover me for this scenario (guest payment fails). As such I'm lead to believe that they won't. 

 

Bottom Line: In the case of a non-cancelling guest on a risk free reservation, is BdC also guaranteeing the non-cancelling guest payment or are they not guaranteeing the non-cancelling guest payment? If BdC are not guaranteeing this, and I run into issues with the guest payment, then 0 to 4 days prior to arrival is an awful time to find out the guest has payment issues, as I then will likely be 100% out of pocket. This would be terrible for a peak season booking of long duration.

Still hoping to find out the answers up front without having to actually test the scenario by actually letting it happen. :-)

 

 

 

 

 

26 days ago
8
pibomarco

I think that with Virtual card you don't deal with the guest directly and their own CC. This is between the guest and Booking.com. With online payments guest can pay with bank transfer, PayPal, CC but you collect payments using Booking's virtual card. 

 

Not sure how risk free bookings are managed in case if BDC doesn't find a replacement for virtual cards feature. I personally got paid for canceled risk free bookings in a way that BDC deducted the booking amount from the monthly commission invoice. That was few months ago when they just activated Risk-Free feature. I use "Payments by booking.com" though. 

 

The bottlom line should be.. If you receive a Risk-Free booking and the guest cancels in 4 days before arrival (in your case) and if booking.com doesn't find a replacement booking, you should be covered for that. 

 

26 days ago
2
The Flying Pen…

Hi again, 

Thanks for taking the time to reply. I appreciate that, I truly do. However, I think I'm still not being clear. I am not asking about cancelled bookings under this program. I understand what happens if a guest cancels during the free cancellation period. 

 

I am asking about non-cancelled bookings. It seems that the first time I can effect payment for a non-cancelled booking is after the free cancellation period lapses ie in the 4 days prior to arrival date.

 

 

In which case, do I use the BdC virtual card (seems not, from the info provided in the booking)? Or do I use the guest's own card, which is obviously not an assured payment as it could fail (and often does)?

 

If there is an issue with payment of a non-cancelled booking which I will only realize at some point in the 4 days prior to arrival, does BdC guarantee this guest payment? Or am I out of pocket completely?  

 

26 days ago
8
pibomarco

"Virtual cards have an activation date tied to the reservation policy. Always make sure the card is active before you charge it."

 

To my understanding you can charge virtual card once the free cancelation period is over. 

 

If guest cancels during the free cancelation period you do nothing.

 

If you opted for "Online Payments" you dont receive guest CC info, but you receive Booking's VCC.

+1
26 days ago
2
The Flying Pen…

OK it becomes clearer now inasmuch as I'm starting to piece together all the bits of this puzzle.

 

I reviewed my channel manager tutorials regarding their interaction with booking.com. It appears that (according to them and they are usually pretty accurate) that there are 4 methods of payout with BdC: Guest pays establishment with card, guest pays cash, Virtual Card and "Payments by Booking.com".

 

They differentiate between Virtual Card and "Payments by Booking.com". This is where my confusion obviously lies. I do have the Virtual Card option, but in my case I also have the capability for guests to pay using their own credit cards. And I can't find "Payments by booking.com" on my extranet. So on the one hand it isn't clear whether I do belong to "Payments by booking.com".

 

However, on the other hand, it seems that one cannot belong to "risk free reservations" without belonging to "Payments by booking.com" .

 

If indeed I belong to "Payments by booking.com" then all I need to confirm with the call centre is that I can use that virtual card to effect payment and then all is resolved. 

 

Clear as mud on BdC documentation/FAQs :-).

I think I at least now know what to ask the BdC call centre. Asking the right questions definitely helps. 

 

Thanks for your patience everyone, helping me solve this mystery.

26 days ago
8
pibomarco

Collecting payments directly from the guest always comes with a potential risk of insufficent funds or declined CC, fraudelent bookings, no-shows etc.. Semi-solution is pre-authorizing their CC for the amount on the time of booking and setting your policies more strict. 

 

Unfortuantely Payments by Booking.com is not avaliable in some countries.  I remember last year before I switched to Payments by BDC, I could choose "Online Payments" (VCC) in extranet under the Policies section.  

26 days ago
9
M Adamopoulou

I just want to add that my guest didn’t ask for cancellation...there was an issue with billing his credit/debit card and BDC canceled the reservation.  

Sorry for not using the reply window...it is too narrow and long and it’s impossible to write...

Have a good day all.

+1
26 days ago
2
Brixtony1

I had a risk free cancellation cancelled due to credit card not valid. 

 

This is the message showing against it. This seems to contradict the idea that we are completely protected in the payment fails The cancellation was processed due to invalid payment using the correct method for this.

 

19 - 20 December

Standard Rate

Canceled after Risk-Free time frame

Since this room night was canceled after the Risk-Free period ended, it remains non-refundable and the guest should pay for it.

26 days ago
8
pibomarco

That's why Booking.com offers payment methods such as "Payments by Booking.com" and "Online payments" to avoid the issues with CC's that are nto valid.

26 days ago
2
Brixtony1

The process states that we should be covered whatever payment method we use. It's right at the top of this message thread. It doesn't make clear is needs to be payments by Booking.com or Online Payments

 

If the guest cancels outside the free-cancellation window and their means of payment is invalid, you mark this in the system as per usual and we’ll search for a replacement booking. If we are unable to find a new guest for those reservations we’ll still pay you for the room nights according to the payment solution you have signed up for. 

26 days ago