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1
Creuza Silva

When is Booking going to pay my money?

On October 19th a guest stayed in my place, paid with an account transfer, but Booking did not transfer the amount to my account. By the way, your company already charged me the value for Booking services but is giving a horrible service. If Booking had any problem to pay me, I don't understand why you did not contact me, because you always contact me when need to charge something. I hope you answer me as soon as possible. The property ID is 5*** and the reservation code is **** (510 Brazilian Real). Thanks.

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11
BrookAve 1 year ago

We’ve resolved an issue with your invoice payment history We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience

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