When do I get payed for guests 9-13 of July???

Since today we issue difficulties with viewing the credit card details on you website for guest it's marked as "Your guest's credit card details are not

i never get help when i ring with a problem i have to sort but they want the commission

It is more than one month a payment of stayed reservation that was already paid had been deducted from the payout and there is no reason for this mistake snd i