We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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When guests don't appear(no-show), how do I get no-show fee from them?

Because of lots of No-show, I have applied to 5-flexible cancellation & prepayment policies, which is the guest will be charged 50% of the total price if they cancel in the 5 days before arrival and the guest will be charged a prepayment of 50% of the total price in the 5 days before arrival.

 

In case guests cancel their reservation in the 5 days before arrival, their prepayment of the total price will be come to my bank account which is registered on Booking.com? 

 

According to my policy, when guests don't come, they are supposed to pay cancellation fee as the prepayment fee. 

 

How do I get no-show fee from guests who didn't appear?

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