1

Why am I being asked to pay an invoice?

I've been with Booking. com since March 2020 and have received a good number of bookings which have all been paid to my bank account via Booking.com

However, I am being asked to make a payment for our October bookings and I have to pay this by 16 November. This is in red and the bank details of Booking.com are provided.

I don't know why this is, surely it must be automatic.

Many thanks for your help.

Ann

6 Replies
31 Views

8
pibomarco

So you activated "Payments by Booking.com" where booking.com collects all the guest payments. Are you sure that on the invoice is not written something like:

"Please be informed that this invoice may (partly) be settled with your payout in accordance with the relevant (payment) clauses of our General Delivery Terms. In case this invoice amount is higher than the payout, please follow the payment instructions mentioned below. The Amount Due will be automatically debited from your account XXXXXXXXXXXXXXX2928 within 14 days"

16 days ago
1
Ann Easterbrook

Ah, thank you, it does say that, apart from the last sentence and not so clearly worded.

Sorry to trouble you but thank you so much for your help

with best wishes

Ann

+1
16 days ago
10
M Adamopoulou

Hi Ann, you have done the best thing to join "Payments by Booking.com"

Payments are never delayed.

Take a moment to edit you profile and add your property link, if you like....

Wish you a great season....

+1
16 days ago
1
Ann Easterbrook

Thanks! I'm very happy with Booking.com and the help from the Partner Hub.

Good job!

+1
15 days ago
10
M Adamopoulou

Partner Community has many partners willing to help each other!!!

One for all and All for one!!!

+1
15 days ago
10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Ann

 

Yes they no longer deduction before transfering to our accounts.  I noticed it about 3-4 months ago. I even paid the amount each month and then one month they sent it straight back to me within 3 days.

 


Kind Regards,

Be Safe, Be Well

 

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14 days ago