user avatar image
1

Why are we having so many PrePayment Required redervations that are not charged?

We are receiving reservations that should be prepaid with no cancel policy that are not showing up and the credit card is declining. Why is this happening? 

1 Replies

2
Siranne van Onselen

Are the virtual cards declining? If that is the case then you need to contact Booking.com and get them to sort it out or explain why.

1 year ago