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Why didn’t I receive my cleaning fee

My invoice states £230 taken by Booking.Com but commission was only paid on £180. What happened to the £50 cleaning fee. Asked B.Com on 7th August, still not had a reply.

4 Replies
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10
BrookAve

 

If you ope nyour reservation details page for a recent booking you will see up top:

 

Total price ................ Commissionable amount  (these two match)

 

Commission and charges: (underneath)

 

BdC are applying their commission against rate+ extras

 

I'm pretty sure this came up before and how Partners were disgusted they had the neck to apply the commission against extras such as cleaning fee.

 

I agree its wrong and should be exempt.

 

 

 

 

 

1 month ago