Why dont you have a number i can just call

I have an angry guest to refund but you don't have a phone number we can call. The confirmation number doesn't exist according to the 800 number. I want to make sure they get a refund. So if i refund the virtual card, will you automatically refund the guest? I need to know now. Not being able to contact someone on the phone is making us all mad.


You have posted this on the partner forum so unfortunately we are not able to help with a specific booking.  Email the booking.com help team using the Inbox icon on Extranet if you are unable to call.