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Why is it so hard to get 'payments by booking.com' ? THE reason for no-shows...

We are trying now for 3 months to get our listings set to 'payments by booking.com'... Why???

We took over the business from another partner and the setting 'Cash' cannot be changed to 'payments by booking.com'.

Now, guests do not need a credit card or prepayment, so we are getting a lot of NO SHOWS. And some 'weird' people book our apartment with no intention to come over (is it for visa purposes)?

It is not only frustrating, but we are losing money... and so is Booking.com.

Our 'old' listing do not have these problems, as we set the feature immediately to 'payments by booking.com'. 

And no, we don't want virtual credit cards...

Any suggestions?

 

 

 

 

8 Replies

1
Info

Be very careful. I have my properties with this system. They collect the payment and pay you on the 15 of the next month that the guests check out. For example. I have a long booking checking out in January 2020, I will only get paid on 15 Feb altough guest already has paid them in full. Our low season very much depends on the cashflow that comes from these non refundable bookings for the next high season so I asked booking.com to cancel the payments. And you can't opt out!!!!

I wouldn't take it again.

5 months ago
2
Chrisje Stultiens

Hi,

I know the difference as we have 8 listings. 4 on payments by BC and 4 not. I can assure you that we only have no shows with the 'cash' payment or no prepayment needed.

No shows cost us a lot of money... no income and loads of work. I don't mind to get paid later... at least you get paid.

5 months ago
2
Holidayinskye

Can you send them a message. There is a place where you can message booking.com on the extranet

5 months ago
1
Zvirgzdina

It took me about 3 month ¨waiting time¨ to get invited to the payments by booking, went through a ton of cancellations and no shows as well. In the interim we actually asked for bank transfers from guests, as at least that way it gives you some security and people with a real intention to book didn´t have a problem doing that.

It´s *** that you can´t opt out and that they´re shady about the payments - I mean if guest reserves a long time ahead, they would only get charged immediately if its a no cancellation booking, and it only makes sense thay you get the money issued after they stay because who knows if your hotel burns down and you can´t accomodate them and then what...

5 months ago
1
Zvirgzdina

Oh, and the agent´s aren´t always properly trained, I actually flipped out when the third time calling about the same issue and every time talking to a different person, got different info. What I mean is, call and pester them, ask to speak to a supervisor, make sure you get heard and you get to the botteom of what exactly is their policy.

We had waited 3 months and calling them they said that we will have to wait 3 months more bec the last agent had put us back on the credit card thing and that invalidated the previous wait period. I asked to talk to a supervisor, told them that it´s total nonsense that we´re both losing money bec of their incompetence, wrote an email to the head office...generally turned the hell around. And somehow 3 days later suddenly got accepted into the program...Don´t give up!

+1
5 months ago
2
Alona

It's also a good idea to switch to independent payment gateway. Then can be more flexible with how much you charge and when. Plus, you can also charge guests for ерру additional service. We are using our channel manager payment gateway and has no troubles with payments and now show.

5 months ago
1
Russell Lugo-Viña

Hello, can you please point me in the right direction. I am having the same issue. Im using a chanal mananager and it has been a disapointment. Also the no shows are simply crazy Please advice on the manager and the processor. 

24 days ago
1
Harizma Alliance LP

Alona using our channel manager called Effective Tours, feel free to contact us for demo and free 2 month trial. Payment gateway included.

24 days ago