1
Answered

Why not getting paid by booking.com?

Hi I'm having problems getting paid by booking.com. I have called and messaged them over the last 7-10 days and nothing has happened.  I'm on weekly payout and my guests checked out 20/07/2020 & 24/07/2020.  Business has been challenging enough this year and I could do with these payment problems. Not impressed at all.  

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4 Replies
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10
BrookAve

 

Hi Simon 

 

Check the new layout under Finance Menu, in particular have a look at Docs & Invoice.

 

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/documents…

 

If it still doesnt make any sense, all you can do is message or call Finance team during  normal hours on the dedicated phone number under Finance Overview.

 

Or anytime, message or phone the main dedicated BdC support to create a ticket to get Finance dept 

 

https://partner.booking.com/en-gb/community/tips-tricks-more/dedicated-partner-contact-options-visual-guide

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1 month ago
1
William Dennett

I begin to suspect that Booking.com are thieves, just had a contact from them threatening to withhold payments they have taken, so good luck

28 days ago
2
Fabrice

No they are not thieves. But it does not mean they can't face cashflow problems

9 days ago
2
Fabrice

agreed. Having some issues myself for September.

9 days ago