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1

Why is there a different of money what the guest have to pay or the amount on my site

On my site is it 1200 bath and the guest orde a room for two nights from the first of september till the third of september. This should be 2400 bth and they have to pay 2160, that is a different of 240 bth, for what???? I have to pay also 15% to booking.com, so I get 1836 bth for two nights???? NO WAY !!!!!!! Please Call me +***


9
Sharonpowney

This is the partner forum and not the help desk so we are not able to call you or see your setup.

I would suggest you have a 10% discount set somewhere.  Are you a member of the Genius program or other promotion.

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us