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Wrong iban code

Good morning, I would like support for my problem: my first booking on booking took place in April. payment was made by booking on April 24th but on a card not enabled to receive bank transfers from abroad. booking has tried twice to send by bank transfer but has been rejected both times. now I have modified the iban code and entered the correct one. How can I send the transfer back to this point

4 Replies
148 Views

10
BrookAve

 

Hi Teresa,

 

Please contact Support and also message the finance team, see below for details.

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

8 months ago
10
M Adamopoulou

Hi! Teresa

Sorry to hear about your payment troubles.

Check that your IBAN no has 25 digits...

Ask your Bank to support you...

Best wishes.

8 months ago
10
BrookAve

Not all IBAN are 25 max length

8 months ago
10
M Adamopoulou

Ok more than 25...in Greece we have 25...

Thanks Barry for info...

Take care.

8 months ago