Wrongly charged me for reservations
An issue with Booking.com has been highlighted through the lock-down period when they charged me for reservations that didn't take place. Apparently, even though these were cancelled by me through my channel management system, Booking.com then contact the particular guests to ask for confirmation. So, for whatever reason, if guests don't respond to these requests, it's automatically assumed that the bookings went ahead! No contact is made from Booking.com to alert me of this, and it's only when they invoice me that (and I look at the details) that these errors are spotted.
Has anyone else uncovered this problem?