We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


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You received an invoice and have a question? Here is what you need to do.

Hi Community,

Questions about Payments and Invoices can be confusing, especially if you are new to the business and not very experienced with the extranet. First of all, here is where you need to look to find your invoices.

A few tips that can help you:

Tip 1. Check if your invoices are accurate. To find out how to do that, you can read our article.

Tip 2. If unsure, know who to talk to about your invoices. Here’s another article that can help you along the way.

Tip 3. Know how to pay your invoices. It’s not as daunting as you might think, and we have this article that can walk you through the process.


If you need to double-check that you have paid all of your invoices, just follow these simple steps.

IMPORTANT: If you receive an unexpected invoice, it could be because a “no show” reservation wasn’t marked correctly or on time. You can avoid this kind of mistake by managing your no show reservations in the extranet or in the Pulse app.


1 Replies

M Adamopoulou

Hi Sergei,

Thanks for sharing links with extra info.

Sorry to say but some partners do not like to search for info...do not like to read...exactly like some guests...

Keep well...


13 days ago