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Your advice needed - negative guest experience and refund related

After messaging a guest yesterday ,I was left waiting for 4 hours  waiting for them to check in,

I went for dinner at 7 left the house open and lights on,

the gust called me at 2045 and I said it was open and I would be there in half an hour to which I received a tirade of abuse that it wasn;t good enough and I should be there etc

Iam not prepared to be spoken to and suggested a refund if he was not happy,

He then blamed me and sent a load of whats app messages where do I stand?

1 Replies
12 Views

10
BrookAve

 

Hi

Sorry to hear, I cant see your listing as the link to it is missing from your profile.

 

Please post it here and profile so we can see the listing and photos.

 

Regardless of  the events above, theres no excuse for that behaviour, even if the property is subpar by any reasonable standard.

 

After you made the refund suggestion was he to leave and find another place and the nbe refunded?

 

or were you letting him stay and then refund?

 

Where you stand is , either he stays and pays or leaves and refund.

 

I'm very curious to see the photos on the listing and how much it is to book to make a fair base line.

 

 

 

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

13 days ago