Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment
Customer has cancelled free of charge. However, I have been charged 2.5% handling fee by Stripe. Can I recover those costs before paying the customer their deposit minus this handling fee??
Hi , We have the same experience since 1 month .Our customers paid to booking .com the rent of our apartment they leaved 8 th of may .For no reasons they said no payment before 15 th of June .Airbnb
Hi Everyone my April payment is still outstanding I would like to know if any of the other partners that were in the same position have been paid yet and what steps you have taken if you have not been
Hi, I have a problem with the verification process. The verification number in the first letter was incorrect and thereafter I have not received any other letter (I applied 4 times already to get a
Hello everyone, disappointing IBAN discrimination which takes place on booking.com should be resolved. I suggest to file a group complaint to European Comission or European Payment Counsil. if we
As we know Agoda is part of Booking.com . Tuesday I had a booking via Agoda, I was issued with a Agoda collect Credit Card. The credit card has been declined. I have tried 4 times now. The only phone
Hello, guest was staying on property *** Booking number ***. Your checkout was made on June 9th and until today the deposit has not been made to the owner's account. I would like an urgent solution,
I have been sent an email to fill my VAT details in Spain according to Royal Decree (1070/2017). First question is unclear to me: Is your property categorized as a "dwelling" under Spanish law (Decree
Hi, The guest booked a room on 16/04/2019, 5 min. after that, she cancelled it. as non refundable policy we made the payment as usual. Today 26/06/2019 we have received an email from her bank