Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Can we join together and ask Booking.Com to please stop encouraging Hotels and guests not to give their card details minus the important security no it means we get not a bean should they not show up
Good Morning! I have used your site for some years and find it fantastic; both the diverse services on-line re bookings, reservations, calendar, marketing, ads etc etc and also the friendly and
Our policy states that children between 6 - 16 years old cost an additional 200DKK per night if they are using an additional bed. For some reason we've just had someone book in with a 12 year old
Hi Has anybody any idea why Booking.com are not responding to any messages regarding missing payments????? I have been trying in vain to speak with someone for nearly three weeks now in Booking.com
DEAR PARTNER, Today we got invoice from booking .com for the last month, its showing commisionable amount. i agree with that, but some guest was'nt check in in our hotel.
I have not received the invoice by Commission concerning the month of May 2019 Viajeros/Travelers
I have not been paid for April and despite receiving a message from BDC on 24th May that it would be paid within 5 days this has not happened. The message itself has somehow been removed from my
Guest reserved for 2 weeks, but left after a few days and wants refund for days she reserved but didn't stay
Hi to all. I have a guest the reserved a room for 2 weeks, but left after only staying 1 week, and now she wants a refund for the days she didn't stay in the room. What can I do here? The hotel owner
I've been hosting and having booking.com handles all my payments since May 2018. Everything was going well until 5/29/2019. Usually I would see pending payments for each reservation the next day after
I offer airport pickup and transfer to our guest. Is it possible to collect the payment for such additional services via Booking.com in advance of arrival?