Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Hi all, I am getting really frustrated with being a host with booking.com as I have no control over all these cancellations. I feel that the guests are willing to book and not show up as they know
Hi All, I switched to the payments by booking.com option in October 2018. I have not received payments for my bookings in November , December and January. 2 Guests who have stayed at my property in
Online payment in my account
Hello, I'm an individual host in Bali and have only POS that can charge guests cards only when swipe or put in terminal POS. But i looking the way to charge provided through Booking.com website credit
Hi, I have villas in Indonesia and selling it at Booking.com since 2013. In march 2018 i activated Payments by Booking.com. All was ok until 26 November 2018. When many future customers email us via
Right now Booking.com is taking the room charge but not the taxes leaving us to explain to guests they still owe us money. Can we change this?
Good night because I did not show up I need you to send a message to cancel the reservation so that I do not generate a commission, since I can not access the tab I did not show up and avoid
I have a property I let out in France. The gross guest payments for this month are 360 euro, less 54 euro commission. Yet, the amount I receive from booking.com is not 306 euro, but 273.27 euro. I've
Customer didn’t pay after the cancellation which should be payable after the cancellation based on the policy. What should I do to charge him for this fee?
We have a strict cancellation policy, so if a guest cancels within seven days of arrival date, the full payment is required. This is set out in our T&C's.Guests pay when they arrive. The problem