Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
We are trying now for 3 months to get our listings set to 'payments by booking.com'... Why??? We took over the business from another partner and the setting 'Cash' cannot be changed to 'payments by
I have a set price for high season and take many high season reservations 4 or 5 months before high season starts. When its just a few weeks to high season, I lower the room rate on the few vacant
I need to cancel a booking as a guest thought we were a motel not a hostel. how do I cancel with no fees please?
Where do I go to make sure that I am only paying commissions on the guests that have actually stayed here and not on the no-shows as well?
why can partners not reconcile invoices like other OTAs
Hi, We are having customers call us, trying to book on our website(webdirect) getting to payment and then payment is being refused as though funds are not available on their card, they are then going
Hi! First I created my apartment with maximum number of guests set to 4. I set the basic price, which belongs to 4 guests, and also set occupancy pricing for 3-2-1 guests as well in the calendar.
Good Afternoon, Please send us a 2019 W-8 BEN form so that we may be in compliance with the Internal Revenue Service. Inn of the Mountain Gods Hotel and Resort Property ID 450374 Thank You, Louise
guest choosed a couple room instead asingle….. and on reservation i is supposed she must pay 30 dollars intead 20 dollars how we can solve that??? in reservation she must suppose to pay 30 dollars….
hi. if i waive cancellation fee how i can to get these money? have i to upload my credit card inmoration? if yes where? i have only cash payment in my guest house