Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
please can someone send the customer care email address, the phones are never answered
Does anyone else feel that the new charge of 2.1% for being a part of the payments by booking.com is not right? We already pay commission on all of our bookings and now we are getting more charges
Why can't I reach booking.com for help with my bookings. I am not impressed with this service!!!!
why was i charged to pay the commission of guests that cancelled/didn't show up?
The customer has made the reservation and now wants to change the credit card number. is it possible? what steps the customer must follow to maintain the reservation?
I have accommodated guests from July 2019 who have paid through booking.com, till this day I am still waiting for payments as I have not received even one payment for my property. I have made a lot of
I have non-refund reservation. My guest wants to change reservation to shorten the stay by one day. Is there a possibility that I can offer my guest chance to cancel the reservation, but for example
Hello! I created WebDirect site and firstly I've chosen Subscription model, but now I want to change it to Commission model. How can I do it? I found how to cancel it but I'm afraid that I will lose
Hi, I'm confused about how the pricing appears for my property. It sleeps up to 6, but I don't want more than 4 adults. I want the pricing as follows. 4 adults - set price 3 adults - lower price 2
Hi I just joint booking.com as a partner and my property has been uploaded open for bookings right now. My questions: 1. if a guest booked my unit, how are you (booking.com) going to let me know? to