Guest payments & finances

Hello, family *** - see booking number above - arrived today. The have three little kids and just wanted to have one instead of two rooms. The stay in one room now and I will go to charge them Euro

Salve, come faccio a modificare la tassa di soggiorno?

I've recently had cancellations that are a few hours before actual check-in leaving it almost impossible to fill the rooms. My policy states 100% payable on day of arrival but i'm unable to charge as

Has anybody got any tips for dealing with a VCC that is declined. I've spent 2 hours on phone to B.con and they can't help. I use Stripe through Freetobook and it just comes up 'card declined, do not

Payment settlement refused

I haven’t been paid in my bank account when it says sent to bank account

Hi, A guest booked two room in stead of one and paid by virtual credit card for both. I don't see any option to make that change from my side - how do I refund the client? Regards H

I pay for Booking.com services at the beginning of the month However, until the 15th day I receive the amount minus the same interest How it works I pay twice

Dear Booking.com, I am Stella, email from ZO Group that is group of hotels with brand ZO. Hotel ID: *** First hotel at list: ZOstay hostel backpackers. I want to ask about the deposit payment. We

I have payed en Invoice twice.What can I do? did I loose my sum?