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Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

1

Virtual card payments

We have reservations being booked on advanced purchase rates that are paid for by virtual credit card. Due to the rate rules, payment must be taken prior to arrival and if this is not possible the
1

Support from booking.com

I had guest booked June 12- June 22nd, would not pay on check in, so finally had to them to leave. There need to be a support systems, when guest don't pay and cause problems at my place. Also, I get
1

Bank Details

Im hvng difficulty in changing bank details as swift code is not being accepted although bank has confirmed its correct .How do i go abt it ? Can I skip using swift code and change other details
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Invoices

I have received 4 overdue invoices from booking .com in the past 3 weeks for commission and fees. but the charges have already been deducted from the payments I have received. I have tried to contact
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Verification

I have been trying to get my property verified since MARCH. I am owed nearly £2,000 and have sent in the requested video. Still not verified still no money paid
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Payment

Hello, if i want the guest to pay at the property how can i do it. Because the guest have only one option is paying through online payment only. Thank you!

About Guest payments & finances


Share knowledge and expertise on guest payments and finances for your business.