Guest payments & finances

good day. please tell me what to do if I overdue the payment of a fee on an extranet account for an object?

Hello, we have received your message about booking nr ***. Could you check this reservation again, because the guest paid with a virtual card, we withdrew the money, based on our policy, but the guest

I can't reach my client

During uploading of my property at booking.com, i have ignored VAT/Local taxes. Now when the guests visit our property on booking.com, they feel excited when looks minimum rate/night.but when they

Hello dear Partner We are having a problem with 1 reservation for 2 rooms for the Guest xxx, with the reservation number: ***, by mistake we did a Pre-Authorization instead of charging it and canceled

Hi, I have set my prices in Tokeet in USD as it doesn't feature my currency (OMR) as an option. But it means that my OMR price is the same number - but not in dollars - about 3X what it should be! Any

Hi, I can't understand how our cancellation policy is 100% non-refundable, but then why do I see our rooms listed with a different policy that says "Cancel free of charge any time until 7 days before

Hello, i'm having a problem where guest said that they have made prepaid for a room but its actually otherwise. now they have check out of the hotel. how do we charge them?

i made mistake by clicking noshow.

My bank account is in another country (USA) and my apartment is in Italy. The program will not let me change the bank where my account is. It only says Italy and there is no way I am able to change it