Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
How to get refund , if I made more against the invoice ?
Hi there, How do I go about charging for damages or theft after the guest has left. I only charge a cleaning fee. thanks
Hello, This is Vlaicu apartments, and i havent received the bank transfer even though i received the invoice of the future payments which should be done on the 4th of January. Looks like there is a
Very disappointed for listing my property on Booking.com. I just listed on 15th December 2020. I should have been paid two times but I just got nothing till now. The payout statements show that the
I am wondering how to 'unflag' a card. For example, when a card is flagged as invalid, usually the guest will contact us to update however we still receive reminders from booking.com saying 'Invalid
Hello, My client sublet my apartment to a "Mr X". Under my conditions the apartment must be vacated at 12 noon. Mr. X left the apartment after the intervention of the POLICE at 4:00 p.m. I would like
Hi I have queries on 2 reservation statements from 2020, in that they do not correspond to the payment made to my bank. I would appreciate someone to write to me so that I can explain the specifics of
Hi, I have set up our property to accept credit card payments, but when a guest books with us I cannot see their card details. It is grayed out in their booking information and it says that I do not
plxxxx contact me ASAP.....I really need your help
i have my first guest. Booking said they sent the money 2 weeks ago but they never did plus they sent me an invoice for the money I never recieved. I cant call or email, that info is no where to be