Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
I had an email from Booking.com saying they're doing something with the Genius thing. Existing-Genius people (our potential guests) get upgraded to Genius level 2. All other Booking.com users
Hello everyone! My guest called me and asked if she could pay by a different credit card to what she currently have registered with Booking.com. I obviously, do not mind but I don't know how to help
Hello booking, ***Picture Removed*** I have a problem with a payment that seems is not passing through, and would appreciate your help. On the 3rd of June, We had a guest by the name of ***. His bill
we have already registered your property for gst and we are giving an amount to govt.Then why booking.com also charges GST from us ?
Hi does anyone know what the email sent out today by booking.com means with regards to 'uodated GDT' - what does it mean for owners?. Many thanks
To all partners here. Back in April I had a case of some one who cancelled less than 24 hour from arriving. My policy on booking is that if cancellation occurs within 14 day of arrival I am entitled
Hi, We're knew to booking.com and we had a guest cancel last minute and request a free refund. We received a message from booking.com asking would we accept their request or decline and we had 12
Hello, I have just checked my property and realized that the mode of the mobile discount. However, I want to disable this feature. Can you please deactivate this for me _ Best regards, Long Nguyen
Hi I've just signed up to BDC so new to how it all works. I charge a €30 cleaning charge per stay. I've received a booking the guest has paid, but is the clean charge included in this? On the other
How to get booking.com to actually answer our messages? I have tried for almost 3 months to get a solution on a problem where guests have been able to pay online to booking.com - but we cannot charge