Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
I can't reach my client
During uploading of my property at booking.com, i have ignored VAT/Local taxes. Now when the guests visit our property on booking.com, they feel excited when looks minimum rate/night.but when they
Hello dear Partner We are having a problem with 1 reservation for 2 rooms for the Guest xxx, with the reservation number: ***, by mistake we did a Pre-Authorization instead of charging it and canceled
Hi, I have set my prices in Tokeet in USD as it doesn't feature my currency (OMR) as an option. But it means that my OMR price is the same number - but not in dollars - about 3X what it should be! Any
Hi, I can't understand how our cancellation policy is 100% non-refundable, but then why do I see our rooms listed with a different policy that says "Cancel free of charge any time until 7 days before
Hello, i'm having a problem where guest said that they have made prepaid for a room but its actually otherwise. now they have check out of the hotel. how do we charge them?
i made mistake by clicking noshow.
My bank account is in another country (USA) and my apartment is in Italy. The program will not let me change the bank where my account is. It only says Italy and there is no way I am able to change it
I had a guest book last minutes yesterday morning however he never showed. Is there any financial compensation for this?
Hello, I have been searching for a while now and looked on a few sites, but I was unable to find the edit occupancy pricing button wich should be next to the price button. In the beginning I saw the