Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Hi team, Just wanted to let you know that Expedia group has just implemented a life saving tool regarding validation of credit cards: "Guest credit card validation Turn on this feature if you'd like
Just wondering if I am the only one that has still not been paid in May (for month of April stays)? My bank has confirmed that they have not received this payment and are not 'holding it in another
We have a situation that BDC are offering discounts below our listed prices- we are offering rooms they are advertising them 9% cheaper than we listed them on their own web site- and this runs all
Hi. We believe we paid a commision invoice on the 16th of June. It still says it is unpaid. The invoice number is ***. It doesn't make sense to us. With regards, Asbrandsstadir Cottage
So a guest doesn't show up and the credit card that was fine at time of booking is now rejected. What do you do? Try and claim the outstanding amount from them (slim chance) and pay the commission or
I have self catering properties where guests book and pay online through Payments by Booking.com. Guests can arrive and let themselves in with the key in the key safe. These properties are also listed
Hello. We opted in for online payment process but still get bookings without it. I was told by b.ccs that it's just a hybrid system and that bookings are available by choice of payment by the customer
We charge our guests a damage deposit 30 days before arrival. The only option on the site is 7 or 14 days. Please could we get this changed?
A week ago (mid June) I received and automated booking acceptance for my property, which covered the same dates as an exiting automated acceptance made in January. It has taken a week to correct this,
Dear Booking.com I'm searching for a template for the invoice . Do you offer such template which potentially extracts all booking and guest details from the system?