Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Where do I go to make sure that I am only paying commissions on the guests that have actually stayed here and not on the no-shows as well?
why can partners not reconcile invoices like other OTAs
Hi, We are having customers call us, trying to book on our website(webdirect) getting to payment and then payment is being refused as though funds are not available on their card, they are then going
Hi! First I created my apartment with maximum number of guests set to 4. I set the basic price, which belongs to 4 guests, and also set occupancy pricing for 3-2-1 guests as well in the calendar.
Good Afternoon, Please send us a 2019 W-8 BEN form so that we may be in compliance with the Internal Revenue Service. Inn of the Mountain Gods Hotel and Resort Property ID 450374 Thank You, Louise
guest choosed a couple room instead asingle….. and on reservation i is supposed she must pay 30 dollars intead 20 dollars how we can solve that??? in reservation she must suppose to pay 30 dollars….
hi. if i waive cancellation fee how i can to get these money? have i to upload my credit card inmoration? if yes where? i have only cash payment in my guest house
Good morning, I would like support for my problem: my first booking on booking took place in April. payment was made by booking on April 24th but on a card not enabled to receive bank transfers from
Sorry as I said im new to booking.com. Does anyone know how to charge a standard rate for 2 adults plus 1 child then charge a fee per person there after?
Hi all, Currently booking.com handle payments on my behalf which I am happy enough with the only problem is my cleaning fee is to be paid on arrival in cash at the villa - I have put this into