Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Guest reserved for 2 weeks, but left after a few days and wants refund for days she reserved but didn't stay
Hi to all. I have a guest the reserved a room for 2 weeks, but left after only staying 1 week, and now she wants a refund for the days she didn't stay in the room. What can I do here? The hotel owner
I've been hosting and having booking.com handles all my payments since May 2018. Everything was going well until 5/29/2019. Usually I would see pending payments for each reservation the next day after
I offer airport pickup and transfer to our guest. Is it possible to collect the payment for such additional services via Booking.com in advance of arrival?
WORRIED FOR MAY, HAD THE INVOICE THROUGH FOR PAYMENT DUE ON THE 14TH jUNE. CHANGED MY PAYMENT SETTINGS TO WEEKLY FROM HERE ON IN. IT WILL BE EASIER TO AUDIT AND CHECK AGAINST THE TAKINGS AND STAPLE IT
Greeting from Gili Buana Hostel and Backpacker " Feel like at Home" I hereby inform you that there is my guest with the following information: *** *** 2 guests May 31, 2019 Jun 1, 2019 Standard Twin
Please need a lot of help? I am writing about who knows the way to your various mail. I have a problem, I wrote to cancel my stay, I do not want to, and I do not have anymore to rent it, today I
have moved to no card booking.since then series of no shows. All who have left false addresses and post phone numbers. Any suggestionsplease
Joined last year the Bookingcom payments thinking it would benefit our business. It's actually almost putting us out of business since they are keeping our money for too long. In the low season we are
Hi All, Is it correct to pay commission on food people book when booking the room. Food cost a price and commission is not in it. My profit is not in the food I supply but in the rooms sold. Frank
We are trying now for 3 months to get our listings set to 'payments by booking.com'... Why??? We took over the business from another partner and the setting 'Cash' cannot be changed to 'payments by