Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Dear All, It is Ugur AYDIN from No:8 Galata Suites (***) I've been trying to get in touch with your accountancy for days but unfortunately there is no return. Our business's accountability is our main
HI! In the hotel Yehuda ha-Levi Street 125 ***, we have reservation number ***, check in is 26/10/19, the payment is 14 days before, but we have not possibilities to look through it and that's why can
Why does booking change my hosting price below?
Good afternoon. We have a strange situation last friday (18/10/2019) Our client called to us and said that she made a reservation via booking.com and already paid to your company 80 EUR. The payment
How can I pay booking.com commission by credit/debit card stating invoice number? We do not have any foreign currency bank account, so I wonder if I could pay by card? Does anyone know?
D11 - Compensation / complaint charges paid on your behalf with respect to reservation number *** - complaint : Relocation - cannot accommodate guest (***,***,***) 2019-08-31 / 2019-09-01 We don't pay
Hi, I have a guest this weekend who reported to me personally that my place was not as clean as they would have liked. I think they had a point and i have spoken to my housekeeper about it so the
I have asked Bookings to please elaborate on the 1.9% charge starting on bookings from 1/10/19: Booking.com previously charged 1.5% for GST, ie prior to the new notification. Is the new charge an
Hello. The first of all, I am so sorry about this. Could you please cancel this book? Booking no.*** Because this book happned today and check-in day is also today. I cannot cancel by myself. I let my
Has anybody else faced a problem with messages to Booking.com? As to me they never answered after 2 days nor 2 weeks.. I have unpaid compensation for cancelled risk free reservation, askled why and