Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Hello. Good day! I want to clarify something on the on the reservation amount. Is the reservation amount partial amount only? I am a bit confused. My rate on J13 is 3795 per night. Then the guest
How do you recover guest payment for non refundable reservations from "No Show" Guest particularly when the host does not have card service?
We are extremely disappointed by booking.com. . We managed a property on Booking.com for a client. This property was sold and we had to relocate one guest. We gave the guest 3 months notice and found
I have just got a booking for 4 people and the amount should of been $165/night ($125/double and $20/person/extra night) and booking.com have charged them $145/night. I have checked my pricing and it
I had guests this past weekend who showed a balance due. I took the payment on property because booking.com bank account wasn't set up yet. Do I pay Booking.com now? Will the guest get charged twice?
I have had a customer who initially attempted to book as one person despite there being 2 (for the additional discount I offer for solo travellers). Following this they messaged me privately saying
I had a reservation come through with a invalid credit card, however the guest called today and I took the payment directly, as well as marked the reservation as paid in full in booking.com. However
how can i contact the fraud department
Our account Chateau Royal 1701028 still not bookable. We have already paid all the invoices but our account is still block. Kindly unblock it from your side.
No guests have come ever stayed at my property till now hence nothing is due to you as simple as that - to contact u as it is IMPOSSIBLE ? wasted lots of phone calls on IVR round and round on your