Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

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Guest payment

How do you recover guest payment for non refundable reservations from "No Show" Guest particularly when the host does not have card service?
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Tracey Boxer

I have just got a booking for 4 people and the amount should of been $165/night ($125/double and $20/person/extra night) and booking.com have charged them $145/night. I have checked my pricing and it
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Blocking problematic customers

I have had a customer who initially attempted to book as one person despite there being 2 (for the additional discount I offer for solo travellers). Following this they messaged me privately saying
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Account not bookable

Our account Chateau Royal 1701028 still not bookable. We have already paid all the invoices but our account is still block. Kindly unblock it from your side.
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U never help

No guests have come ever stayed at my property till now hence nothing is due to you as simple as that - to contact u as it is IMPOSSIBLE ? wasted lots of phone calls on IVR round and round on your

About Guest payments & finances


Share knowledge and expertise on guest payments and finances for your business.


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