Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
I have been with Booking.com for a couple of years, and whilst I thought the 15% commission charged on room rate was a bit high for a small business, I went with it and on the whole have been pretty
I was very surprised to see that partners will now be charged full commision on extra charges, such as service and cleaning fees etc. Just recently they started to charge an extra 1.1% to handle
How do I charge a guest that wants to add a night with his CC?
How do I collect funds from a guest who wants to come in a day earlier. It is available? Do I go to my calendar and “open for one day” so they can book the day before?
hello all i made no show to a reservation by mistake can i undo that?
We've just changed from being paid Monthly to being paid weekly as its better for our cashflow, does anybody know how it works.
The guest has accepted a late check-in charge of £20. As Booking.com collects payments on my behalf, will they also be collecting this extra charge. Many thanks Chris
Hello, My property was just booked for the first time and guest arriving tomorrow. In the payments section, I chose cash because as an individual, banks don't provide credit card facilities, only to
We have a couple of guests who are being charged only $1.80 per night thru your BOOKING.COM. This must be a mistake?!? Can someone help me with this problem? Thank you.
Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment