Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

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Do you refund?

Hi, I am Thereza and have just joined Booking.com We have had 3 bookings so far and we are happy with the way the system works. One question though. Our last guest booked for 3 nights and paid Booking
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Allowing Guest Pay Online

Hi I'm Rusnadia, I would like to know more details about guest make payment online, do we need to make any submission to booking.com to bank in to us or it will automatically bank in.
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wrong price for number of Guests

Although some of my rooms have double Beds and 1 or 2 single beds in for Apt B and Chalet YOU ARE NOT INCLUDING THE EXTRA PERSON CHARGE\ of $25 in in total price SO guests think they can bring 5 or 6
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Guest credit card validation

Bookings received via Booking.com does not guarantee credit card validity. The Booking.com system is not verifying these. This means that fraud can easily be set up by fake guests and the properties
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Ayu

Cancellations

Well, we didn't have any facility in our property to take any payment from guests credit card yet. So we have to ask guests deposit as guarantee their booking, to reduce the cancellation booking in
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Payment for transportation

Hi, I add transportation upon request: Transport from/to the airport, upon request. The cost is 15 Euros from Airport and 15 Euros to Airport. How can i get the money through booking payment? I want
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Security deposit

Hello, I have just set up my first Apartment on BDC. I would like to collect damage deposit via bank transfer. Can anyone could share template message with me I would need to send to the guest asking
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Customers Paying online

How do I know if clients did indeed pay online - alot of our clients said they didnt pay and want to pay but on their booking it says paid online >? how do I prove that clients are telling the truth -

About Guest payments & finances


Share knowledge and expertise on guest payments and finances for your business.


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