Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
I have had tremendous frustration trying to contact Booking.com. My guests have trashed my house. How to I prevent them from recovering their deposit? Shouldn't the answer be easy to find? Jim
Hi I've notified all my Guests that we are closing our Guesthouse, but as I can't remove their booking from my side and have asked them to, but they didn't, I now have to pay commission on a booking
What is the best way to report/reduce fraud bookings? I currently have a booking for Feb for one month totaling $13,000 , The customer is form congo and I am in Canada. Are they just checking credit
Good day All, I am new to the booking. And have one question. Is it possible if your POS terminal has an option to cut money remotely from guest for booking your object in advance and paying for it.
Hi, Is it possible to make shore that the box for the CVC code is required when our guest make a booking. What is the point otherwise to ask for credit card details if we don't have the CVC code. We
I have activated the 'virtual card payment' and have a card machine for our guesthouses, and just making use of these two items, I have experienced less cancellations. When I get an invalid card
In early July I discovered that after a website update my calendars were no longer syncing correctly. I contacted customer service about it explaining the problem and that I was concerned about double
Good afternoon. I am writting to you in order to cancel tow reservation for my listing house. I have long ago lost my access codes for booking and i couldnt enter to make my house unavaliable,and
today guest reservate apartman for 7 days.. my reservation was non refondable but he sent e mesage that he made a msitake and ask to cancel, how i can do that without any commision etc
Our property is popular with dog lovers, but we charge a £25 deep clean fee. This is in our policies, but there seems to be no way for guests to notify us that they are bringing a dog on booking, so