Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

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How to make a payment?

Hi there i like to make a payment for booking but do not know how ? and also there a lot of booking reservation but noy show up . Is booking will have to collect money for us right ? please let me
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Cancellations

Hi all. A guest has just checked in and now wants to go to a hotel because her dad can't climb the stairs and says the balcony is dangerous for her child. What do I do? The listing indicates there is
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Ken

non=Refundable rate

Anyone else having an issue with not refundable rate plan? I have a 60 day cancellation period with payment 100% non refundable within that time frame. But yet it looks as if you sign up with Genius
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Bank Account

If I have a property in Mexico must I receive payments only to a mexican bank account or can I receive payments to a US bank account. If I can receive payments in the USA how do I add a US bank
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billing

Hello, This is probably a silly question but I have had a client ask when you do actually take out the money from their card for the accommodation? Thank you
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How to process 1 day refund?

Hi everyone, A guest was delayed by a day due to his flight being cancelled (I have checked and it is genuine) the guest is asking for a refund for the day missed, under the circumstances I would be

About Guest payments & finances


Share knowledge and expertise on guest payments and finances for your business.


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