Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
Dear I have registered my establishment on his page with the name MONRISOL (***), it is the second time that I have a false reservation this time it is from a client of Wen ***, *** I have written him
Robot Reservation At least once a month we receive a reservation for all available rooms, for the same person for a two night stay. These reservations do not give a credit card, they are all booking
Yesterday received the notification that booking.com will start charging commission on “additional costs” like cleaning, city tax, etc. What is your feeling about this one sided change in policy??? I
Greeted everyone! I am waiting for a credit from my last stay ( 12-14 June) on June 19th. The assistance told me that I had to wait 10 working days but, being July 3rd they passed for the credit is
How can I know which genius got 15 percents discount and which one got 10 percents?
Dear partners, Please give me your feedback on this. My cleaning fees JUST JUST cover costs of time, labor, cleaning materials, water, electricity. etc, etc. Must I now increase my fee to accommodate
A bank account contains 18 characters, but you need 28. How do I know the full account number?
Hello Started b&b about a month ago. Had first noshow two days ago. I want to charge the noshow person as per my cancellation policies. I marked them as noshow on pulse, and indicated to booking.com I
Hi. I am new to booking.com and recently had a booking. The guest paid bdc via credit card and received in full, I was given a breakdown of what I would receive after 4 weeks of the guest departing.
I have been with Booking.com for a couple of years, and whilst I thought the 15% commission charged on room rate was a bit high for a small business, I went with it and on the whole have been pretty