Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
How do I collect funds from a guest who wants to come in a day earlier. It is available? Do I go to my calendar and “open for one day” so they can book the day before?
hello all i made no show to a reservation by mistake can i undo that?
We've just changed from being paid Monthly to being paid weekly as its better for our cashflow, does anybody know how it works.
The guest has accepted a late check-in charge of £20. As Booking.com collects payments on my behalf, will they also be collecting this extra charge. Many thanks Chris
Hello, My property was just booked for the first time and guest arriving tomorrow. In the payments section, I chose cash because as an individual, banks don't provide credit card facilities, only to
We have a couple of guests who are being charged only $1.80 per night thru your BOOKING.COM. This must be a mistake?!? Can someone help me with this problem? Thank you.
Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment
Customer has cancelled free of charge. However, I have been charged 2.5% handling fee by Stripe. Can I recover those costs before paying the customer their deposit minus this handling fee??
Hi , We have the same experience since 1 month .Our customers paid to booking .com the rent of our apartment they leaved 8 th of may .For no reasons they said no payment before 15 th of June .Airbnb
Hi Everyone my April payment is still outstanding I would like to know if any of the other partners that were in the same position have been paid yet and what steps you have taken if you have not been