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Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

1

Virtual Card

Hello Booking team and friends; My request for help is related to virtual cards. We cannot receive payment from the last three reservations. (booking virtual card payments) When I try to charge it
1

Cancellation of a booking

I had someone book and it was a double booking so I requested a cancellation back in May. Plus I rang them. They sent a message saying they were cancelling but I told them to cancel through booking
1

Add an extra day to reservation

Hi all could someone help me my guests booked one night and now they want to arrive a day earlier so would like to add another day. I told them to amend their booking but instead they just sent a
1

payments by booking

Hello, Recently we activated 'payments by booking'. Now we run into the problem that the commission and transaction fees are charged double. 1. commission and transaction costs are charged on the
1

Guest part refund

I have a guest, leaving today, who had problems with the water supply. I would like to give a partial refund, but can’t see how to do that??
2

Payment frequency

Our B & B in NZ is small, only 2 x Queen Bed Ensuite Bedrooms and 1 x 2 x Bedroom Family Suite with bathroom...sleeps x 4. Waiting until the following month for payment is causing cash flow issues

About Guest payments & finances


Share knowledge and expertise on guest payments and finances for your business.