Guest payments & finances
Share knowledge and expertise on guest payments and finances for your business.
good time of day. the client has booked 8 rooms, and lived only in 3. how to mark the rooms, which did not live as "non-arrival"?
A guest arrived to book in after we had requested a cancellation for this booking. We allowed the guest to book in as we had no confirmation from Booking.Com that the reservation was cancelled. our
I had a guest arrive, but the previous guest wouldn't leave. I gave the new guest a different (smaller) room and promised a partial refund. If I partially refund the virtual card, will that
So, I've added a cleaning fee, but it's not very clear how it's collected. "Cleaning fee of 70US$/stay – not included in price" Does booking.com collect it when the guest's card is charged? Thanks
Is BCA Azteca the same bank as Banco Azteca... in Mexico?
Hello, We are writing to you from the hotel 15th Avenue in Vilnius, Lithuania. We have a situation where the guest left our hotel without paying. He paid for the stay via booking.com, but he did not
Hello, Have my guests received my bank-accountnumber?
Hi everyone, Did you receive invoice for January yet? I'm suppose to send all invoices to my accountant today but for some reason they are still being processed by B.com :(
CASH PAYMENTS so, as we are a new listing, guests can only pay in cash... great, fantastic, very reasonable... what if they do not show up? why will someone bring such an amount of money in cash? (I
SECURITY DEPOSIT 300€ maximum because we are a new listing? what's the reason? There should be a reason... I just do not grasp it. as I said in other post, I do not rent rooms, I rent an entire house