Guest payments & finances

Share knowledge and expertise on guest payments and finances for your business.

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BANK DETAILS SWIFT/BIC code

Morning all, The BIC code supplied to me by my bank has been rejected by booking.com as it is to long, 8 characters rather than 6. Uk based with a Uk bank. Any ideas?
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Help please

Hello, I have a reservation from 5 to 9 june 2019. My guest asks to move it from 19 to 23 june,(work problems) I have availability for the new dates, but my guest says he's not able to change the
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incorrect commission charge

Upon joining I qualified for 5 bookings without commission, when I received my first payment it had commission deducted. I questioned this and Booking.com agreed that I should not have been charged
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Credit card refund

A guest has requested cancellation so I have requested the cancellation and they have made a credit card payment. How long does it take to payment get refunded? Thanks
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3rd Party Integration

I would like to know if we can integrate Booking.com with our Payment Gateway, or even if its possible to extract the guest details, reservation amount to a form, so we could extend it to our Payment

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