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Bad guests ,theft drug use

Is it me or does anyone else feel let down by ?
Had a guest using drugs,smoking and stole Bluetooth speaker . Booking .com reply nothing we can do !!!
Let down is an understatement . Their more than happy to take the commission but don't want to help when the s....t hits the fan.

1 Replies


What do you actually expect them to do? BDC do fail us in many ways but I can't see how this can be one of them.

Smoking (I assume you have clear no-smoking policies and signs) and especially taking drugs are ejectable offences and no need to refund as the guest is at least breaking your policies if not also the law. If you have things like Bluetooth speakers in the rooms (which are very desirable and stealable) then you really should take a suitable security deposit to protect these items.

6 months ago