Bad review, no explanation, services rated not applicable
We are writing this message to complain about a guest's review. Specifically, our place was rated with grades which are obviously outliers. For example Staff, Facilities and Cleanliness with a 5/10 for each, whereas the place is professionally cleaned, the linen changed, the surfaces disinfected, etc. Generally the place has impeccable cleanliness, which is executed by our staff and always gets rates close to or spot on 10. The facilities provided are also quite full and exactly as described in our description in Booking. Why the 5 then? Was something missing, not working, or not functioning properly? Not at all. No explanation either.
As you see we are not getting into any discussion about other aspects of the rating, such as comfort, value for money etc. which are largely subjective.
In any case, the guest has not given any explanation nor he has allowed an answer to be given. We asked him for a feedback to improve whatever in his opinion is problematic to no avail.
Therefore, to us this review was either very perfunctory and/or malicious and we kindly ask "Booking" to be removed.
Argyrios Biris and Vily Alexiou