Booking.com gave my account (including rating and reviews) to a competitor! I am so angry!
In 2017 I rented an apartment from the owner and I rented to tourists via Airbnb and Booking.com, I used my business name "Venice No Stress Apartments" for that apartment too, as it's my brand name of all apartments I rent to tourists.
In two/three months I got 13 glowing reviews with a rating of 9.8 !!!
This year I decided not to rent this exact apartment but an other apartment in the same building, so I thought that I can continue with the same account and the same rating accrued.
The owner of the old apartment rented it to a competitor of mine, who contacted Booking.com and asked them to get my property account and continue with it!
I find it absolutely unfair, as they start with my reviews and my rating, and even with my business name.
In my country (Italy) this is unfair competition and it's sanctioned by law.
I think they should start with a fresh new property account and my account should stay freezed while I start again at the same address (new apartment).
Booking.com doesn't think so, apparently.
So you can see "Venice No Stress" that is my business name and my rating and my review at the page https://www.booking.com/hotel/it/venice-no-stress-deluxe-apartment-a6.en-gb.html (and in its URL as well!!)
What do you guys think?
Venice No Stress Apartments