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Calendar Sync Not Working - Ongoing Problems

Yet again, Booking.com calendar sync has lost the exports to other OTAs and I've had another double booking.

This happens with all of our properties on Booking.com. The problem is only with Booking.com. Other OTAs sync properly with each other, but none of them can sync properly with Booking.com. Other owners tell us they are having the same problems.

I have reported the calendar sync problems to Booking.com. The idiot support staff tell us all sorts of nonsense about how it's our job to manually refresh every few hours and things like that. The whole point of calendar sync is to automate a manual process and prevent double bookings.

Does anyone know how to get in touch with someone at Booking.com who has more than one brain cell and can get the Booking.com tech team to fix it?

 

+2
5 Replies
107 Views

10
BrookAve

Indeed, as someone who work ins in IT 20+ years and specfically deals in automation i nrecent years, I totally agree this is an embarassment for BDC.

Because of it I had to disable it and not use other sites, just BDC for now.

Manual sync is totally unacceptible.

 

Update: July 2020

I now use the smart phone apps to block on other OTA once a booking is received asap.

1 year ago
1
Luana Oliveira

I have had this problem twice. Last one was yesterday. I'm thinking about no using booking anymore. Most of my reservations came from airbnb. I can lose a lot of money because of this sync problem with booking....

8 months ago
1
Seaview house …

I have had same problem twice and now I have to disable BDC. also same problem with staff, no problem solved.

7 months ago
1
Jeanetta Doherty

Same problem here.  I have disabled Booking.com until this is resolved

2 months ago
10
BrookAve

sign up for a 3rd party channel manager service such as cloudbeds or nobeds, and it is not an issue any more

2 months ago