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cancelation of a guest

hi there. i have a problem. i just upload the house in the site. and a reservation came as fast as possible. my problem is that i put some to rent the house that i will renovate the house. so i cant put guest that day. the thing is that i booked those days to some people so i have to cancel it because we will renovate the house. i havent put a credit card so i havent take any money. i have send many messages to booking but they dont repley. they repley once with a phone call but i didnt catch the phone so theu hang up. send more messages but they dont replay.. i send a message to the guest and neither them reiply. please helppp

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