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Cancellation

I put minimum lenght of stay 3 nights but someone manage to reservate for one night,how I can cancel it?

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4
Sharonpowney

You can't cancel a booking.  You need to contact the guest and explain to them and ask them to cancel it.  I usually try and look at other alternatives and give them advice on where else to go that will give the same type of property and price so that it doesn't seem so bad when you ask them to cancel.

I would also contact the booking.com helpdesk about the fact that someone could book 1 night as there might be a setting somewhere that needs changing.

2 months ago