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Cancelling your account

Hello again guys ! 

 

I wanted to ask I have an unused booking account which I opened with the intention of using it of course. But as I couldnt make it active I just blocked all the months and I reopened another one which is active. I want to cancel the old one or deactivate but i cant and there is no way to do it, Booking even called me but I really cant understand the operator . Why is so difficult to deactivate the account???

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