Cannot have listing bookable for two months. Support doesnt help.
I'm going mad from Booking technical support. They cannot make my listing bookable, without any sane explanation.
First of all, I registered new property (apartment). It has a building number and apartment number.
The system automatically added only building number. And I was told that verification letter was sent to this address.
I wrote to support, that this is wrong address (because house number without apartment makes no sense, this is multi-storey building with many apartments) .
I requested to change address to proper one. They asked me to send proof, that I own or rent this property.
I've sent them VAT invoice on my name, for rental agreement. There was two addresses - my business address, and rental property address. They added my business address (where I live) as property address.
Do they read messages at all? :-( or there's not very intelligent bot on the other end.
I sent request for changing address once again.
The support told me - "we 've changed the address".
They changed to proper address only from third attempt, and it was 3 weeks.
Then , they told me, they cannot activate this listing because it is a duplicate.
I have no duplicate in my accounts, I have one apartment with one ID, and another with different ID (different addresses)
I don't know why it is duplicate. If someone else sold this apartment before on booking.com, they can check it and deactivate old owner . But this is not my problem. I've sent them rental agreement as proof that im currently managing it.
The same apartment I'm selling already on airbnb for 1 month, but booking.com still asking the same questions over and over again.
Sorry for negative tone. Very disappointed in support quality