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Changeover dates

I would like guests to book for weeks (7days) How do I give changeover dates on Saturdays?

 

24 Replies

1
Jbowerinternational

I also would like the answer to this questions as I only want 7 day bookings in the high season.

1 year ago
1
Joewilkins

I too am unable to find how to set the changeover day to Saturday

1 year ago
1
Kfstewart

Me too. I can set up a minimum stay of 7 nights, but there's no way to specify a check-in day. This needs to be addressed. Help please!

1 year ago
1
MoulinL

Me too! I'm in danger of losing much-needed income in high season!

1 year ago
1
Kfstewart

I've been doing some digging around on the Partner Help site and found this page:

https://partnerhelp.booking.com/hc/en-gb/articles/213577765-A-step-by-step-visual-guide-for-updating-your-availability?utm_source=extranet&utm_medium=search-result&utm_campaign=3082402

which links to how-to guides for setting availability for the two different versions of the extranet. I've got the first extranet version, which doesn't allow me to set a changeover day. BUT, on page 7 of the guide for the second extranet, there's a screenshot showing a "No arrivals" tab which can be used to specify changeover days (i.e. click this tab for every day of the week except Saturdays).

I've contacted the UK help centre to see whether I can be migrated over to the second version of the extranet. No reply.

I think the little guys like us (i.e. holiday home owners) get the first version of the extranet (with reduced functionality), and the big boys get the second version with more functionality. I can understand that booking.com is aimed more at the hotel room market than the holiday home market, but it's a shame that we can't get access to basic functionality to run our businesses.

As an owner I've used other booking sites to advertise for years and I only signed-up with booking.com last week to see if I could fill a few slots. This booking system, frankly, isn't worth the hassle so I think I'll go back to what I know...

1 year ago
1
Martin Owen

I have the same issue - its very hard to use without this capability. I'm now getting people booking my holiday home with random start dates, which is throwing my bookings into chaos.

It looks like people have only posted this issue in the past month. Has there been a defect in the system that's been introduced? All of the screen shots have a 'no arrivals' check box in the drop down.

1 year ago
1
Erik Klausen

That is the answer I got, just make it avaliable to book on Saturdays. However, it looks like it is not available rest of the week so I have not used this function.

1 year ago
1
Martin Owen

Hi Erik - that's right - if you make it available to book only on the saturday then the rest of the week shows up as not available when somebody searches. So that answer doesn't work.

1 year ago
1
Hdepuis

Completely flumoxed ! I can't make my add live in case I get an instant booking that isn't from Saturday to Saturday in high season...

Help anyone?

1 year ago
1
Davidc100

This is an important issue for me as well - I only put my properties on recently and it's worked brilliantly to fill gaps in low season, but I see the only answer will be to close my 2019 calendar from Easter to October on alternative weeks so that I can open it up to Booking.com setting the calendar option to just take 7 day bookings

1 year ago
1
Erik Klausen

I received an answer on this. You can close all other days for booking but Saturdays. However I do not want that because it looks like it is no availability.

1 year ago
1
Patty Gibb

Is there a solution to this question yet? YouTube video showing how its done? I'm puzzled by same issue - need to set various changeover days - usually Fridays and Mondays but depends on when Xmas & New Year falls. Can't use Booking.com unless this is sorted as housekeeper and cleaners have other commitments on other days of the week.

1 year ago
1
Guyhayden

I have not yet seen a solution & as a consequence I have had to stop using Booking.Com

Someone in the organisation needs to understand that private Holiday rentals are a very different prospect to hotels? I also struggle to believe that it is a particularly difficult issue to resolve as pretty much all the other major sites seem to offer this facility?

11 months ago
1
Merrony5

There is a solution but you need to be on a main computer, not the app.
1) Rates and availability - select calendar
2) right hand side of screen ‘Your Calendar settings’ - click and switch to ‘list view’
3) choose dates - for me I have to click ‘list view’ on the right hand side; then chose month or period.
4) once period is in view select ‘standard rate’ on the left hand side and you will see edit options for arrival or departure. ALL fields in this screen you can click and edit; it saves automatically. And your done !
Good Luck!

11 months ago
1
Yvonne

Appreciate the help but unfortunately this still doesn't work. The problem seems to be that in order to show the week as free you have to show all of the dates after the Saturday as free too. If you don't the week doesn't show as bookable and if you do you are back to the same problem that customers can book from any start date.

What we need is 3 things -

1). The ability to mark a Saturday as a 7 day minimum booking (which you can do) but then

2.) STOPPING customers starting a booking on any other day in the week and

3.) ALSO showing that week as bookable on the Booking.com system. You can set a restriction on the Saturday - you can also close the other days of the week off - but then the week shows as booked on the customer side.

Once done this site would be really useful.

11 months ago
1
Erik Klausen

Th same problem has been commented on by several owners now, so Booking.com need to find a technical way to solve this requirenment without having any negative effect on the calendar date availability. The recommended solution is not ideal.

11 months ago
1
Jbowerinternational

Yes Booking.com need to do something about this if they want holiday homes advertising on their site. I have just had a booking in the middle of August starting on a Thursday which stuffs up the whole month now!! I won't be using Booking.com except for last minute gap fillers now because of this. I sent them a message and they sent me a long winded explanation as to how to do it which quite frankly I couldn't understand and seemed unworkable as all other days would show as unavailable which is not desirable. I think Booking.com would get a lot more business if they sorted this matter out, wonder if they are listening??!!

11 months ago
1
Reza

I've just spent an hour trying to sort this out - I'm always 100% full during school summer holidays and unless I get Saturday to Saturday bookings, the odd days on either side remain unfilled!

This year it cost me a whole week of lost bookings.

One solution would be to prevent Booking.com from filling any bookings during the high season. But if I block it in Booking.com, it'll be exported to the other sites.

Anyone know if it's possible to stop Booking.com booking certain dates without blocking the calendar?

9 months ago
1
MoulinL

I've just had a booking from Friday to Friday in the middle of August next year. It's my first booking so far for our most popular month and will affect bookings for the preceding and following weeks because we have a Saturday changeover listed on other sites. Booking.com doesn't seem to have a facility to cancel a booking! The only thing I can think of to do is contact the guest and ask them to change their dates, which isn't ideal. We were lucky this year and had no problems and booking.com has recently been the most popular and profitable site for us but I think my only option will be to fully block off the whole of August. We've also received a Sunday to Sunday booking in July next year, which has thrown off that month. It's crazy that we can't specify a specific day for changeover as income lost by random arrival dates will result in less commission for booking.com!

7 months ago
1
Erik Klausen

Booking.no have not solved this yet as this is not a problem on other sites. I would advice Booking.com to become more flexible as this prevent me to use Booking.com for all my properties. I am afraid to block off all days except Saturdays in high season because this shows as already booked. The calendar is transferred to other sites, so this is not a satisfactory solution. I hope these comments will help Booking.com and is not just an automatic and cheap function letting clients to helping each other without any resources given by Booking.com. We are paying a extremely high fee for their service.

7 months ago
1
Reza

It really is a very poor show by BDC - they clearly don't understand the holiday villa market and how it is fundamentally different to the hotel sector.

I've thought of a solution and interested if others think this might work.

Apply BDC's 'solution' of blocking the days when check-in and check-out aren't permitted - or else, just block off the whole peak season on BDC's calendar. Then, remove BDC from the calendar synchs on the other websites. This will prevent the necessary blocking of days on BCD messing up the other websites' availabilities.

It will mean that any bookings via BDC will need to be entered manually on one of the other sites (and visa versa) but it ought to solve the problem?

What do others think?

7 months ago
1
MoulinL

I didn't have the option of blocking arrival/departure days until I contacted booking.com this morning and they've now added this to my calendar. I've un-synched booking.com from my other websites so it looks like this system will work fine for me. It doesn't resolve my problem of an August Friday to Friday booking I received last night. B.com are going to contact the guest and see whether they will agree to change dates but if they refuse I'm basically left with a booking I don't want and no option to cancel. It was suggested by the customer service agent that I give the guest a reduction for a Saturday to Saturday booking as an incentive to change but there's no way I'm going to do that when I've pointed the problem out to b.com in the past and they're receiving a hefty commission from me for pretty poor service. This really isn't good enough booking.com!

7 months ago
1
Jbowerinternational

So Moulin are you saying there is now a solution to this long standing problem? Have you managed to adapt your calendar so only Saturday to Saturday bookings can be taken in summer? If so we should all contact Booking is that right? Thanks

7 months ago
1
MoulinL

Jbowerinternational it appears to be working for me but I have only 1 rental property. Others in this forum have posted that it doesn't work for them, I assume because they have numerous properties and un-synching the b.com calendar from other sites isn't practical. It may be worth having a look to see if you already have the facility to set specific arrival/departure dates before calling b.com as you may be able to deal with the problem yourself. Go to your calendar and in the top right-hand corner there is a settings cog. If you click on it you will see 'switch to list view' - click on it. You will then have a square window pop up and you need to click on 'switch to list view' again'. Down the left-hand side of the page you will see: 'room status', 'rooms to sell' and ''net booked underneath these you will see 'standard rate' which is a drop-down menu, click on it. You should now see 'edit basic price', 'edit occupancy pricing' and 'minimum length of stay'. Underneath these should be editable buttons showing 'no departures' and 'no arrivals'. This is where you can set your changeover days. If you only have a Saturday changeover day in high season you'll have to select a period to change first (further up the page). If you don't see the facility to change here then you need to call b.com and ask them to add it to the calendar for you. They will also talk you through the process. I've also tested it by trying to book my property from a Wednesday to Wednesday in high season, it says the property is unavailable but does offer the guest alternative Saturday to Saturday dates, which is good! Anyway, I haven't had much time to see whether there are any problems with this solution but I'm hopeful! Good luck, I hope it works for you!

7 months ago