Collecting cancellation fees in cash payment policy
Hello every body,
Kindly i am looking to listen accurate details about the following issues as i see that most of partners speak about the same issue and no accurate response received:
1-In case of receiving cash payment during arrival of customer, How it will be "Non-Refundable" policy?? The customer will pay during arrival and booking.com did not insure prepayment from customer.
2-My customer cancel reservation in the charged cancellation period before arrival which is mean that he lose 100% of his reservation fees however customer already did not pay any money during reservation. So how booking.com insure the payment to me of 100% cancellation fees in the same time customer has not been charged? & if customer charged, so how will be the process of transferring this money to my account?
3-For No show customer or Cancelled customer, Did i need to keep calendar with the related reservation period or wait till finish ? or i need to cancel from extranet ? How my payment will be affected accordingly.
I appreciate your kind replies