Do other Home/Apartment find it difficult to ensure a clear description of their property and what they offer due to the automated way the descriptions are made on Booking.com? Booking.com be quick to make changes and adapt to the Apartment market needs?
A major problem is with breakfast.
I place breakfast items in the apartment for my guests (bread, butter, jam, juice , teas and coffee), but when I select breakfast through Extranet on my description it appears as "breakfast is served each morning at the property".
Some people find misleading as they are expecting to be served breakfast on a daily basis and there might understandably be certain complaints.
As an apartment owner and not a hotel, renting the apt in the so-called sharing-economy I cannot offer food service. I just offer breakfast items for my guests to make them feel like home and it is a selling point that I feel has to be on my listing.
I feel there should be some quick changes by Booking.com to adapt to the Home/Apartment market it recently entered to ensure they are represented accurately on their website for the everyone's benefit (guests, apartment owners and booking.com)
P.S: I also have my concerns with the main description as Booking.com is not allowing you to choose the information that you feel are the selling points of your listing! At least in my case the main description mentions - the least to say - information of secondary importance and not the key selling points and loosing the opportunity to attract more bookings.